HP StorageWorks XP Remote Web Console Software - Manual (Page 202)

Table 31 General Troubleshooting Information for Universal Replicator for Mainframe
Error Corrective Action
The HP XP Remote Console software hangs,
or URz operations do not function properly.
Make sure that all URz requirements and restrictions are met
(e.g., track format, VOLSER).
Make sure the primary and secondary storage systems are
powered on and fully for operational and operational (NVS,
cache, DFW). Refer to the XP disk array owner’s guide
troubleshooting information.
Check all the entered values and parameters to make sure you
entered the correct information on the Universal Replicator for
Mainframe windows (e.g., remote storage system S/N, path
parameters, primary data volume IDs and secondary data
volume IDs).
Status of pairs and/or logical paths is not
displayed correctly.
Make sure that the correct CU image is selected.
An R-SIM warning is displayed on your HP
XP Remote Web Console computer.
Locate the SIM (see the XP Remote Web Console user’s guide
for instructions). For information about UR-z/OS SIMs, see
Universal Replicator for Mainframe Software Error Codes .
A URz error message is displayed on your
XP Remote Web Console computer.
Remove the error cause, and then retry the URz operation.
There is a problem with the XP Remote Web
Console computer or the URz software.
Make sure that the problem is not with the computer, LAN
hardware or software. Restart the computer and retry
connecting to the storage system.
The status of a logical path is not normal. Check the path status in the DKC Status window, and see
Table 31 .
The pair status is suspended. Check the detailed pair status in the Detailed Information
window. See Table 33 on page 204 for suspend types and
corrective action for suspended URz pairs.
Table 32 Troubleshooting Problems with Status of Logical Paths
Path Status Description Corrective Action
Initialization
Failed
The link initialization
procedure for the remote
storage system failed.
Make sure that the local and remote storage systems are
correctly connected via cable to each other.
Make sure that you entered the correct remote storage
system S/N (serial number) and path parameters (e.g.,
local storage system port, remote storage system port, and
controller ID).
Make sure that the topology settings of the local and
remote storage system ports are correct.
Communication
Time Out
Communication between the
local and remote storage
systems timed out.
Make sure that the remote storage system is powered on,
and that NVS and cache are fully functional.
Make sure that network relay devices (including cables,
connectors, ESCDs, extender devices, communication
lines, and all other devices connected to the extenders)
are properly configured and functional. After that, delete
the failed path. You may need to change the minimum
paths setting or delete the remote storage system in order
to delete the path. After deletion finishes, add the path or
the remote storage system by using the Add Path window
or the Add DKC window.
202 Troubleshooting