Rockwell Automation 6180W-xxxx VersaView Workstation User Manual - Manual (Page 54)

Publication 6180W-UM001H-EN-P - August 2007
54 System Troubleshooting
Problems Running the New Software
•
Does the software have a hardware requirement that is not
present?
•
Are you using an authorized copy of the software? Some copies
of software will not work without proper activation.
•
Did the software install correctly? Reinstall the software.
•
Are you following the software’s instructions? Refer to the
software vendor’s user manual.
Problems with the Add-in Card
•
Is the card installed and configured correctly? Check the jumper
and other configuration settings.
•
Are cables incorrectly installed?
•
If the card uses a dedicated interrupt, you may need to reserve
that interrupt in the CMOS setup PCI/PnP menu.
Problems with the Display
•
Are the display contrast and brightness controls properly
adjusted? Refer to the operating system containing the video
driver for setup functions.
•
Is the monitor compatible with the selected video mode?
•
If you are using the integrated display, try to correct the problem
by pressing the Auto Adjust button.
•
Is the monitor functioning properly? Verify the monitor function
by operating it with another computer.
•
Is the video cable properly installed?
•
Check that the selected character color is not the same as the
background color.
•
Is the video driver properly installed?
•
Restart the computer with the external monitor connected and
powered up.