Troubleshooting appendix a – Rockwell Automation 2711 PanelBuilder 1200 Transfer Utility User Manual

Page 53

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Troubleshooting

Appendix A

A-2

Consult the following table to identify and respond to some of the common
error messages that can appear on the PanelBuilder screen.

Message

Cause

What to do

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

Data Received Too Fast from PanelView
Terminal.

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

Upload speed too high.

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

Reduce baud rate.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

Invalid Baud.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

May not be accessing com port.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

Check other program or devices that use the
com port.

If there is one, check to see that the internal
modem is turned off.

Use the DOS MODE command to set up the
com port.

ББББББББББББ

ББББББББББББ

No Response from PanelView Terminal.

ББББББББББББ

ББББББББББББ

Baud rate too high.

ББББББББББББ

ББББББББББББ

Reduce baud rate.

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

Other possible causes are the same as the
items marked

*

in the previous table.

ББББББББББББ

Б

ББББББББББ

Б

ББББББББББББ

See solutions for items marked

*

in the previous

table.

ББББББББББББ

ББББББББББББ

ББББББББББББ

ББББББББББББ

Possible corrupt application file.

ББББББББББББ

ББББББББББББ

Try backup file or demo file.

ББББББББББББ

ББББББББББББ

Unknown Text Component.

ББББББББББББ

ББББББББББББ

Application file may be corrupted.

ББББББББББББ

ББББББББББББ

Use DOS CHKDSK command, and use a
backup copy of the application file.

Parity Error detected.

Serial cable becomes disconnected during a
serial download.

Ensure the serial cable is properly connected,
and try the download again.

The following table lists the most common major fault messages that can
appear on a PanelView 1200 terminal.

Major Fault Message

Cause

What to do

Mismatched application file. Unit is disabled.

1.) The application file is for the wrong type, i.e.,

a Keypad file on a Touch Screen terminal.

2.) The jumper settings are wrong.

1.) Download an application file of the

appropriate type.

2.) Check the setting of JP2 (Series F

terminals) or JP5 (Series E terminals):
FB = Keypad
TS = Touch Screen

Application file corrupted.

The system has not stored the file correctly.

Download the file again or install new EEPROM,
or download from PCMCIA memory card.

Retentive data initialization failed.

There is no valid application file.

Go off-line and download the file again.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

User EPROM/EEPROM is not installed or is
corrupted.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

Optional EPROM or EEPROM was not found or
is faulty.

ББББББББББББ

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

Б

ББББББББББ

Б

ББББББББББББ

If no user EPROM or EEPROM is installed,
ignore this message. You can disable the test
and the message in the Configuration Mode
Menu.
If a user EPROM or EEPROM is installed, check
PROM jumpers, look for bent pins, check for
proper PROM notch alignment, and verify that
there is a valid program in the PROM. If the
PROM is an EEPROM, try downloading the
application file again.

ББББББББББББ

ББББББББББББ

Unable to write downloaded data to the
EEPROM.

ББББББББББББ

ББББББББББББ

The EEPROM is faulty or user memory
configuration jumpers are set incorrectly.

ББББББББББББ

ББББББББББББ

Check the EEPROM, and verify user memory
configuration jumper settings.

PanelView 1200 Transfer Utility
Error Messages

Common PanelView 1200
Terminal Error Messages
During File Transfers

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