Dell C7765DN MFP Color Laser Printer - Manual (Page 646)

23 Problem Solving
646
021-214 [Cause] An error occurred during encrypted communication between the machine and the USB
memory device.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact Customer Support at dell.com/contactdell.
021-215 [Cause] The accounting/billing device connected does not match the device set on the machine.
[Remedy] Change the setting on the machine or connect the correct accounting/billing device, and
switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power.
021-360
021-361
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact Customer
Support at dell.com/contactdell.
021-401 [Cause] The number of authentication devices such as a smart card reader connected exceeds
the setting value.
[Remedy] Disconnect the authentication device connected.
021-500 [Cause] The following operation is performed when the Accounting mode for the Fax service is
enabled.
• While a Send Fax job is processing, another job that the Accounting mode is enabled
starts.
• While another job that the Accounting mode is enabled is processing, a Send Fax job
starts.
[Remedy] Wait for the active job finishes, and start the next job.
021-731 [Cause] While the EP system is available, you attempted to make color copies when the use of
color is restricted.
[Remedy] Contact Customer Support at dell.com/contactdell.
021-732 [Cause] The EP system is not available.
[Remedy] Contact Customer Support at dell.com/contactdell.
021-733 [Cause] The EP system is not available because the use of color is restricted or the number of
color pages reached the maximum.
[Remedy] Contact Customer Support at dell.com/contactdell.
Status Code Cause and Remedy