Before you call, Contacting dell, Diagnostics checklist – Dell PowerVault DP100 User Manual
Page 22: Include a copy of the diagnostics checklist (see
Before You Call
Remember to fill out the Diagnostics Checklist (see
). If possible, turn on your computer before you call Dell for assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
To contact Dell electronically, you can access the following websites:
l
www.dell.com
l
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
CAUTION:
Before working inside your computer, follow the safety instructions in your Product Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-
up files. If the computer is connected to a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE:
Toll-free numbers are for use within the country for which they are listed.
NOTE:
In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If
you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be
routed appropriately.
NOTE:
The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International
Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Anguilla
Online Support
E-mail Address
support.dell.com/ai
Technical Support, Customer Service, Sales
toll free: 800-335-0031
Antigua and
Barbuda
Online Support
www.dell.com/ag
Technical Support, Customer Service, Sales
1-800-805-5924
Aomen
Technical Support
toll-free: 0800-105