Dell PowerVault DP100 - Manual (Page 85)

a. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system. See Opening the System .
c. Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA
connectors on the system board (see Figure 3 -12 ) or a SAS expansion card (see Figure 3 -13 ).
d. Verify that the SAS or SATA cables are securely seated in their connectors.
e. Close the system. See Closing the System .
f. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see Getting Help .
Troubleshooting SATA Hard Drives
Troubleshooting a SATA Hard Drive
Problem
l Faulty hard drive
l Damaged or improperly connected hard-drive cables
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2. Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program."
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4. Open the system. See Opening the System .
5. Ensure that the hard-drive interface cable is properly connected between the drive and the system board.
To identify system board connectors, see System Board Connectors .
6. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See Configuring the Boot Drive ."
7. Ensure that the power cable is properly connected to the drive.
8. Close the system. See Closing the System .
9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10. If the problem persists, continue to the next step.
11. Format and partition the hard drive. See the operating system documentation.
12. If possible, restore the files to the drive.
If the problem persists, see Getting Help .
Troubleshooting a SATA Hard Drive in a RAID Configuration
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see " Troubleshooting a SATA Hard Drive in a RAID Configuration ."