Dell PowerVault DP100 - Manual (Page 83)

20. Close the system. See Closing the System .
21. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
23. Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see Getting Help .
Troubleshooting an Optical Drive
Problem
l System cannot read data from a CD or DVD in an optical drive.
l Optical drive indicator does not blink during boot.
Action
1. To ensure that the problem is not media-related, try using a different CD or DVD that you know works properly.
2. Enter the System Setup program and ensure that the drive's IDE controller is enabled. See Using the System Setup Program .
3. Run the appropriate online diagnostic test. See Using Dell PowerVault Diagnostics .
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Open the system. See Opening the System .
6. Ensure that the interface cable is securely connected to the optical drive and to the controller.
7. Ensure that a power cable is properly connected to the drive.
8. Close the system. See Closing the System .
9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see Getting Help .
Troubleshooting an External SCSI Tape Drive
Problem
l Defective tape drive
l Defective tape cartridge
l Missing or corrupted tape-backup software or tape drive device driver
l Defective SCSI controller
Action
1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.