Dell PowerVault DP100 - Manual (Page 84)

3. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
4. Run the appropriate online diagnostics tests. See Using Dell PowerVault Diagnostics .
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system. See Opening the System .
7. Ensure that the SCSI controller card is firmly seated in its connector. See Installing an Expansion Card .
8. Ensure that the tape drive's data and power cables are properly connected to the tape drive and SCSI controller card.
9. Close the system. See Closing the System .
10. Reconnect the system to its electrical outlet and turn on the system, including attached peripherals.
11. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
12. Reinstall the tape backup software as instructed in the tape backup software documentation.
13. If you cannot resolve the problem, see Getting Help for information on obtaining technical assistance.
Troubleshooting a Hard Drive
Problem
l Device driver error.
l One or more hard drives not recognized by the system.
Action
1. Run the appropriate online diagnostics test. See Using Dell PowerVault Diagnostics .
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a SAS RAID controller, perform the following steps.
a. Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration utility.
b. Ensure that the hard drive has been configured correctly for the RAID.
c. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly. See the operating
system documentation for more information.
4. Verify that the controller is enabled and the drives appear in system setup.
5. Check the cable connections inside the system:
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.