Dell PowerVault DP100 - Manual (Page 86)

Problem
l Device driver error
l Damaged or improperly connected hard-drive cables
Action
1. Run the appropriate online diagnostic test. See Using Dell PowerVault Diagnostics .
2. Ensure that the required device drivers are installed and are configured correctly. See the RAID controller's documentation.
3. Restart your system and enter the RAID configuration utility (Ctrl+R) to verify that the controller is configured properly. See the RAID controller
documentation.
4. If the problem persists, continue to the next step.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system. See Opening the System .
7. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See Configuring the Boot Drive .
8. Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the
controller card.
9. Ensure that the power cable is properly connected to the drive.
10. Close the system. See Closing the System .
11. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
12. Format and partition the hard drive. See the operating system documentation.
13. If possible, restore the files to the drive.
If the problem persists, see Getting Help .
Troubleshooting a SAS RAID Controller
Problem
l Error message indicates a problem with the SAS RAID controller.
l SAS RAID controller performs incorrectly or not at all.
Action
1. Run the appropriate online diagnostic test. See Using Dell PowerVault Diagnostics .
2. Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are loaded. See Using the System Setup Program .
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.