Troubleshooting a hard drive – Dell PowerEdge R300 User Manual
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Troubleshooting Your System
9 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
10 If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
11 If you cannot resolve the problem, see "Getting Help" on page 167 for
information on obtaining technical assistance.
Troubleshooting a Hard Drive
If your system has hot-pluggable hard drives in a front-loading hard drive bay
(when available), see "Troubleshooting a Hot-plug Hard Drive" on page 145.
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If you are experiencing problems with multiple hard drives, skip to step 6.
For a problem with a single hard drive, continue to the next step.
3 If your system has a SAS RAID controller, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter
configuration utility program.
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