CANOGA PERKINS 9145E Network Interface Device Software Version 2.1 - Manual (Page 8)

9145E Ethernet Network Interface Device User’s Manual
Optional Applications
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Optional Applications
The Performance Monitoring (PM), Service Availability Monitoring (SAM) and Protected Link Per-
formance Monitoring (PLPM) are optional features that allow in-service monitoring of the perfor-
mance attributes. Those performance attributes can be used to establish a Service Level
Agreement (SLA) with different customers.
Performance Monitoring - Performance Monitoring (PM) is an optional feature in the 9145E
that allow computing of performance attributes within a service instance. Those performance
attributes are Delay, Jitter, and Frame Loss Ratio.
Service Availability Monitoring - The Service Availability Monitoring optional feature moni-
tors the availability of service instance.
Protected Link Performance Monitoring - Protected Link Performance Monitoring (PLPM)
is a feature that allows two 9145E NIDs that are deployed on a protected link to be able to
participate in Performance Monitoring and Service Availability Monitoring.
For details about these optional features, refer to the Performance and Collection System (PCS)
manual P/N 6912641.
Contacting Technical Support
Contact Canoga Perkins technical support (800-360-6642), or your 9145E support supplier, for
hardware and software support, including product repairs and part ordering. Please have the fol-
lowing information available:
• NID model and serial number
• NID software version
• Detailed description of the problem and specific questions
• Details from messages in system log (if available)
• Description of any troubleshooting steps already performed and results
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