Problem solving, 8 problem solving – HP LaserJet 4610n User Manual
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8
Problem solving
This chapter describes what to do if problems arise with your printer. The following topics are
covered:
● Basic troubleshooting checklist
● Factors affecting printer performance
● Troubleshooting information pages
● Control panel message types
● Control panel messages
● Paper jams
● Common causes of paper jams
● Clearing jams
● Media-handling problems
● Printer feeds multiple sheets
● Printer feeds incorrect page size
● Printer pulls from incorrect tray
● Media does not feed automatically
● Media does not feed from input Tray 2
● Transparencies or glossy paper will not feed
● Envelopes jam or will not feed in the printer
● Output is curled or wrinkled
● Printer response problems
● No display message
● Printer is on, but nothing prints
● Printer is on, but is not receiving data
● Unable to select the printer from the computer
● Printer control panel problems
● Control panel settings work incorrectly
● Incorrect printer output
● Incorrect fonts are printed
● Unable to print all characters in a symbol set
● Drifting text between printouts
● Erratic, missing characters or interrupted printout
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