FingerTec AC100 - Manual (Page 34)

35 CONTENTS
“Duplicate Finger” Appears
(This feature is NOT available in TimeLine 100 model.)
FingerTec is an intelligent terminal. It will not accept the same fingerprint twice into its
system. If you have registered a finger into FingerTec, the system would prompt, “Dupli-
cate Finger” when you try to enroll that same finger again. Choose a different finger to
proceed.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before the terminal could read the informa-
tion in the card. Refer to chapter 8 User, page 29 for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card, the
FingerTec terminal wouldn’t read your card.
No Sound
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%.
Refer to Chapter 5 System, page 22 under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode and the problem persists, proceed to test the
voice. Go to Chapter 11 Auto Test, page 34 to do the test. If no voice emitted, contact
your local reseller for support.
For more troubleshooting, go to user.fingertec.com