FingerTec Kadex Manual - Manual (Page 29)

29 CONTENTS
TROUBLESHOOTING
“Unable to Connect” Appears
When this message appears, it means that the settings for the terminals and the comput-
ers are not properly done. Find out which method you are using to connect. FingerTec
offers LAN, RS232, RS485 and USB communication methods. Refer to Chapter 3: Connec-
tion - Syncing Terminal to further understand the topic.
“Admin Affi rm” Appears
You are not an administrator of this terminal. Only an authorized administrator of the
system is allowed to access the Menu. Any attempt of normal user to access the Menu
will prompt “Admin Affirm” message on the screen. In case the administrator has re-
signed from the company, kindly contact your FingerTec authorized reseller to access
the terminal.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green light indicates
that terminal is on standby mode. Red blinking light may signal a problem in the termi-
nal. Charge your terminals for a few hours to avoid the red light from blinking. Consult
your reseller for technical advice.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before the terminal could read the informa-
tion in the card. Refer to chapter 8 User, page 29 for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card, the
FingerTec terminal wouldn’t read your card.
No Sound
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%.
Refer to Chapter 5 System to under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode and the problem persists, proceed to test the
voice. Go to Chapter 12 Auto Test to do the test. If no voice emitted, contact your local
reseller for support.
For more troubleshooting, go to user.fingertec.com