Xblue Networks X-44 User Manual
Page 97
Symptom
Solution
Calls are not going to my voice mailbox
There are several programming parameters that
could cause this, but the most common is that
your telephone is no longer programmed to
forward to voicemail. To verify that your
telephone is programmed to voicemail, log into
your device using a windows browser and click on
the Phone page, and locate the Call Forwarding
Settings and verify that the “No Answer Forward”
is set to “vm”.
When I dial my telephone number I get a busy
This is most commonly caused because either the
Enable Direct Inward Dial (DID) is set to off, or
the DID number is not entered or entered
correctly.
There is an “X” in the little on the right side of the
display.
This means that the telephone lines are not
authenticated correctly. Double check the SIP
trunk parameters provided to you are entered to
correctly, especially the password.
Cannot hear the calling party but they can hear us
This is commonly caused by a programming
parameter (SIP ALG) in your ISP’s Router.
Check your router’s administration manual to
determine how to disable this parameter. Some
routers provide a GUI interface, others requires a
Command Line Entry to disable this parameter.
Troubleshooting
97