Quintum Technologies Tenor Call Relay 60 - Manual (Page 54)

P/N 480-0076-00-00 6-3
Chapter 6: Diagnostics/Maintenance
Diagnostics
Common Symptoms/Problems
Below is a list of common symptoms and problems you may encounter. Use this list as a guideline;
if your problem is not listed, use the diagnostic procedure explained in the beginning of this chapter.
Table 6-1 Common Symptoms/Problems
Common Symptom/Problem Description/Solution
Unit will not turn on. Check AC power source.
Communication with Command Line Inter-
face (CLI) cannot be established using Tel-
net. The IP address of the Call Relay 60 unit may be incorrect.
Check Ethernet Cable.
Verify the IP address of Call Relay 60. Check the Default
Gateway Subnet Mask. Check Ethernet connection via RS-
232 connection. See
Chapter 3: Installation .
Verify network connectivity using ping from another net-
work host. See
Chapter 4: Getting Started with Config-
uration .
ALERT LED is on and not flashing. One or more internal diagnostic tests have failed. Contact
customer service. LED will stay on for a minute or so when
the unit is powered up.
Communication with Ethernet Hub, or
switch cannot be established. Verify RJ-45 cable is firmly installed in the Ethernet port.
Check MDI/MDIX configuration. Check duplex setting on
the switch in which they were connected and the speed of
10MB or 100 MB.
Communication between the PC’s COM
port and Call Relay 60 serial port cannot be
established. Verify DB-9 cable is firmly placed in the unit’s console port
and your PC’s serial port.
Verify Terminal port settings at 38400, 8, N, 1, None
Verify Unit Provisioning
An error with Call Relay 60’s provisioning may cause a number of problems. It may be a simple
error, such as an incorrect IP address, or it may be something more complex, such as incorrect ether-
net port configuration.
Evaluate your system provisioning. Re-configure if necessary. See Chapter 4: Getting Started with
Configuration .