TA Triumph-Adler 261ci User Manual
Page 348
10-12
Troubleshooting > Solving Malfunctions
Cannot send via SMB.
Is the network cable connected?
Connect the correct network cable
securely.
Have the network settings for the
equipment been configured properly?
Configure the TCP/IP settings
properly.
Have the folder sharing settings been
configured properly?
Check sharing settings and access
privileges under the folder properties.
Has the SMB protocol been set to
[On]?
Set the SMB protocol setting to [On].
Has the [Host Name] been entered
properly?*
Check the name of the computer to
which data is being sent.
Has the [Path] been entered properly?
Check the share name for the shared
folder.
—
Has the [Login User Name] been
entered properly?*,**
Check the domain name and login
user name.
Has the same domain name been
used for the [Host Name] and [Login
User Name]?
Delete the domain name and
backslash ("\") from the [Login User
Name].
Has the [Login Password] been
entered properly?
Check the login password.
Have exceptions for Windows Firewall
been configured properly?
Configure exceptions for Windows
Firewall properly.
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Set the equipment, domain server, and
data destination computer to the same
time.
—
Is the touch panel displaying Send
error.?
Refer to Responding to Send Error.
*
You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
**
You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Symptom
Checkpoints
Corrective Actions
Reference
Page