Experiencing frequent or recurring paper jams – HP Color LaserJet Pro M283fdw Multifunction Printer User Manual

Page 116

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Table 9-3

Jam locations legend (continued)

Number

Description

5

Rear door and fuser area

6

Duplexer (duplex models only)

Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem

continue with the next step until you have resolved the problem.

1.

If paper has jammed in the product, clear the jam and then print a configuration page to test the product.

2.

Check that the tray is configured for the correct paper size and type on the product control panel. Adjust

paper settings if necessary.

a.

From the Home screen on the product control panel, swipe until the

Setup

menu displays. Touch the

Setup icon to open the menu.

b.

Open the following menus:

i.

System Setup

ii.

Paper setup

c.

Select the tray from the list.

d.

Select

Default Paper Type

and then select the type of paper that is in the tray.

e.

Select

Default Paper Size

and then select the size of paper that is in the tray.

3.

Turn the product off, wait 30 seconds, and then turn it on again.

4.

Print a cleaning page to remove excess toner from inside the product.

a.

From the Home screen on the product control panel, swipe until the

Setup

menu displays. Touch the

Setup icon to open the menu.

b.

Touch the

Service

menu.

c.

Touch the

Cleaning Page

button.

d.

Load plain letter or A4 paper when you are prompted.

Wait until the process is complete. Discard the page that prints.

5.

Print a configuration page to test the product.

a.

From the Home screen on the product control panel, swipe until the

Setup

menu displays. Touch the

Setup icon to open the menu.

b.

Open the

Reports

menu.

c.

Select

Configuration Report

.

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

104 Chapter 9 Solve problems

ENWW

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