Document Outline

• Getting started with Norstar
  • Using this guide
  • Understanding programming
  • Before you start
  • What you’ll need to do programming
  • Using Buttons
  • Using the buttons under the display
    • The programming overlay
  • A map for working in programming
    • Programming map (page 1)
  • Starting and ending a session
  • Ending a session
• Frequently used programming operations
  • Changing the time and date on the display
  • Adding or changing a system speed dial
    • Program a name for a speed dial
  • Changing the name of a telephone
  • Changing the name of a line
  • Making changes to Call Forward No Answer
  • Making changes to Call Forward on Busy
  • Making Changes to Do Not Disturb on Busy
  • What would you like to do next?
• Answering calls
  • Answering incoming calls with Hunt Groups
  • Answering an incoming call
    • Line buttons
    • What line indicators mean
    • Rings you may hear
  • Sorting calls by distinctive ring patterns
  • Answering calls at a prime telephone
  • Expanding telephone button capacity
    • Using a CAP module
    • Using a KIM as a central answer position
  • Release button
  • Hearing aid compatibility
  • Viewing information about a call on the display
    • Using Call Information for a particular call
    • Displaying Call Information before or after answering
    • Displaying Call Information for a call on hold
    • Making Call Display information appear automatically at a telephone
    • Changing what information is shown first about a call
  • Picking up a call ringing at another telephone
    • Answering any ringing telephone using Directed Pickup
    • Answering any ringing telephone using Group Pickup
    • Changing a pickup group for a set
    • Answering a call using Trunk Answer
    • Answer DNs and Answer keys
  • Creating a Conference Call
    • Disconnecting one party
    • Independently holding two calls
    • Putting a conference on hold
    • Splitting a conference
    • Removing yourself from a conference
  • Listening to a call as a group
    • Canceling Group Listening
  • Using handsfree/mute
    • Answering calls without lifting the handset
    • Making calls without lifting the handset
    • Muting handsfree
    • Changing a regular call to handsfree
    • Changing a handsfree to a regular call
    • Using handsfree
    • Changing handsfree for a telephone
    • Changing handsfree answerback for a telephone
  • Turning Privacy on or off for a call
    • Creating a conference by releasing privacy
    • Making a call private
  • Checking call length using Call Duration Timer
  • Disconnecting by accident
• Making calls
  • Choosing a line using a line button
  • Line pools
    • Using a line pool to make a call
    • Programming a memory button with a line pool feature code
    • Making calls from an ISDN terminal
  • Changing how you dial your calls
    • Using Standard Dial
    • Using Automatic Dial
    • Using Pre-dial
  • When the internal number you have called is busy
    • Priority Call
    • Using Ring Again
• Auto Attendant
  • System Answer
  • Custom Call Routing (CCR)
    • CCR groups
  • Direct extension dialing
  • Customizing System Answer and CCR
  • Turning System Answer on or off
  • Turning CCR on or off
  • Choosing the attendant telephone
    • Changing the language for System Answer and CCR
  • Setting ring delay before System Answer takes a call
  • Setting the ring delay before CCR greeting answers
  • Adding/removing telephones from CCR groups
  • Using the pre-recorded greetings
  • Using customized greetings for System Answer and CCR
    • Time available for customized greetings
    • Recording customized greetings for System Answer and CCR greetings
  • Programming or changing CCR destinations
    • Testing your custom System Answer and CCR
  • Time savers for making calls
    • Storing a number on a memory button for Autodial
    • Using intercom as the line for Autodial
  • Using Last Number Redial
    • Preventing a telephone from using Last Number Redial
  • Using Speed Dial
    • Changing and adding System Speed Dials
    • Adding or changing a User Speed Dial
    • Making a speed dial call
  • Using Saved Number Redial
    • Saving a number
    • Dialing a saved number
    • Preventing a telephone from using Saved Number Redial
• Handling many calls at once
  • Using Hold
    • Retrieving a held call
    • Holding automatically
    • Listening on hold
    • Holding a call exclusively
  • Using Call Queuing
  • Using system-wide call appearance (SWCA)
    • Incoming calls
    • Outgoing calls
    • No free call keys
• Transferring calls
  • Using the transfer feature
    • Transferring a call
    • Transferring external calls
    • Canceling a transfer
  • Using Camp-on
  • Parking a call
    • Retrieving a parked call
    • Using Call Park
  • Using Callback
• Forwarding your calls
  • Forwarding your calls to with Norstar
    • Canceling Call Forward
    • Using Call Forward at your telephone
    • Overriding Call Forward
    • Changing the automatic Call Forward settings
    • Changing Forward no answer
    • Changing the delay before a call is forwarded
    • Forward on busy
    • DND on Busy
    • Call Forward and Voice Mail
  • Line Redirection
    • Turning on Line Redirection
    • Canceling Line Redirection
    • Allowing a telephone to redirect calls
    • Turning the redirect ring for a telephone on or off
    • How Line Redirection is different from Call Forward
    • Using Line Redirection
• Communicating in the office
  • Paging
    • Making a page announcement
    • Activating and deactivating the ability to page
    • Creating page zones
    • Using Page with external paging equipment
  • Sending messages using the display
    • Sending a message
    • Canceling a message you have sent
    • Viewing your messages
    • Replying to a message
    • Removing items from your message list
    • Viewing messages you sent
  • Using Voice Call
    • Making a Voice Call
    • Answering a Voice Call without touching your telephone
    • Preventing Voice Calls to your telephone using Voice Call Deny
• Tracking your incoming calls
  • Using Call Log
    • Call Log options
    • Logging a call manually
    • Deleting old log items (autobumping)
    • Viewing your Call Log
    • Viewing a Call Log item
    • Erasing log items
    • Making a call using Call Log
    • Creating a password to your Call Log
    • Changing your Call Log password
    • Deleting an assigned password
    • Programming a telephone to log calls automatically
  • Using Voice mail
• Customizing your telephone
  • Finding out what a button does using Button Inquiry
  • Making the display darker or lighter using Contrast adjustment
  • Changing the language on the display
  • Programming a feature code onto a memory button
    • Programming feature buttons
    • Erasing a feature button
  • Labeling your set
    • Applying button labelling
    • Business Series Terminals
    • Identifying the telephones
    • T7316E Business Series Terminal button defaults
    • T7316 Business Series Terminal button defaults
    • M7310 telephone button defaults
    • Default button assignments
    • Moving line buttons
    • Changing the type of ring
    • Adjusting the Ring volume
    • Hiding the message or calls indication
    • Restoring the messages and calls indication
• User Preferences
  • Using User Preferences
    • Changing button programming
    • Changing a User Speed Dial
    • Changing Call Log options
    • Changing how calls are dialed
    • Changing the language used on the display
    • Making the display lighter or darker
    • Changing the ring on the telephone
• Programming Hunt Groups
  • Adding or removing members from a group
  • Moving members of a group
  • Assigning or unassigning lines to a group
  • Setting the distribution mode
  • Setting the hunt delay
  • Programming busy line setting
  • Programming the queue time-out
  • Programming the overflow set
  • Setting the name
  • Allowing/disallowing an auxiliary ringer
  • Assigning a distinctive ring pattern to a Hunt Group
  • Using Silent Monitor
    • Feature notes
• Using the Hospitality features
  • Hospitality passwords
    • Desk pswd
    • Cond pswd
  • Room/desk information
    • Programming room information
    • Using the room/set programming
  • Programming the alarm feature
    • Using the Administration set to control alarms
    • Using the alarm
    • Canceling an alarm
    • Turning off an alarm
• Telephone features
  • Installing Business Series Terminals
    • Mounting a Business Series Terminal on the wall
  • Installing Norstar telephones
  • Naming a telephone or a line
  • Moving telephones
  • Stopping calls from ringing at your telephone: Do Not Disturb (DND)
    • Stopping calls
    • Refusing to answer a call
    • Canceling Do Not Disturb
    • Using Do Not Disturb
  • Using Background Music
    • Turning Background Music off
  • Using the device attached to the internal analog terminal adapter
  • Using a data communication device with the I-ATA
    • Turning off tones that can interfere with data transmissions
    • Programming answering machines or modems to answer calls automatically
    • Using the I-ATA with modems and fax machines
    • Troubleshooting for the device attached to the I- ATA
• ISDN
  • ISDN BRI
    • Line access from an ISDN terminal
  • ISDN BRI features
    • Network Name Display for BRI
    • Name and number blocking for BRI
  • Service provider features
    • Call Forward
    • Canceling Call Forward
    • Calling the number your calls are forwarded to
    • Automatic Call Back
    • Automatic Recall
    • MCID (profile 2)
    • Network Call Diversion (profile 2)
  • ISDN BRI terminals
  • ISDN applications
    • Videoconferencing and video telephony
    • Desktop conferencing
    • File transfer
    • Telecommuting
    • Group 4 fax
    • Remote LAN access
    • Leased line backup
    • LAN to LAN bridging
    • Internet and database access
• Using System features
  • Using alternate or scheduled services
    • Preventing certain calls from being made
    • Making additional telephones ring
    • Changing the lines used by outgoing calls
    • Turning Services on and off
    • An example of how to turn on a Service manually
    • Turning Services on and off using feature codes
    • Viewing the active Services from a two-line display telephone
    • Viewing the active Services from a one-line display telephone
  • Using passwords
    • Using a Basic password
    • Changing passwords
    • Clearing a Call Log password
    • Hospitality passwords
    • Silent Monitor password
  • Using special telephones
    • Direct-dial
    • Changing the directdial telephone assignments
    • Hotline
    • Bypassing a Hotline
    • Making a telephone a hotline telephone
    • Control telephone
    • SM Supervisor
  • Using Set lock
    • Changing Set Lock programming for a telephone
  • Using an auxiliary ringer
    • Turning the auxiliary ringer for a telephone on or off
  • Using Host System dialing signals
    • Link
    • Preventing a telephone from using Link
    • Pause
    • Long Tones
    • Programmed Release
    • Run/Stop
    • Wait for Dial Tone
    • Using tone dialing for a call
  • Using your Norstar system from an external location
    • Controlling access to your Norstar system
    • Direct inward system access (DISA)
    • Class of Service (COS)
    • Maintaining security
    • Accessing Norstar remotely over the public network
    • Tones
    • Using Class of Service (COS) passwords
• General System features
  • Disconnect supervision
  • Hunt Groups
  • Internal numbers
  • Line assignment
  • Target line
  • Line pools
  • Overflow call routing
  • M7100 and T7100 telephones
  • Memory buttons
    • Oneline display
  • Prime line
  • Private lines
  • Volume bar
• Troubleshooting
  • Using the alarm telephone
    • Reporting and recording alarm codes
  • Testing the telephone
    • Testing the telephone display
    • Testing the telephone buttons
    • Testing the speaker in the telephone handset
    • Testing the telephone headset
    • Testing the telephone speaker
    • Testing the power supply to a telephone
• Common feature displays
• Index
  • Backup programming overlays