Outgoing calls, Outgoing calls 109, Swca indicators, call status states (auto assign) – Nortel Networks 6.1 User Manual

Page 109: Handling many calls at once / 109

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Handling many calls at once / 109

P0603544 02

Compact ICS 6.1 System Coordinator Guide

SWCA indicators, call status states (auto assign)

Outgoing calls

When you make an outgoing call using the intercom key on your telephone,
the call is automatically transferred to the first available SWCA key. Solid
indicators appear beside the intercom button and the SWCA key on your
telephone. All other telephones in the group also see a solid indicator
beside the SWCA key, indicating that the line for that key is in use. If you
put the call on hold, the SWCA key indicator fast-flashes on your
telephone, and slow-flashes on the other telephones in the group. The call
can then be picked up by any other telephone in the group.

Call is answered and
automatically assigns
to a SWCA key.

Call is put on Hold.
The SWCA indicator
flashes at all
extensions. The
indicator beside the
line key disappears,
freeing up the line

Call is retrieved.
An indicator appears beside
the Intercom button. The
SWCA indicator becomes
solid on all extensions,
indicating that the call is
active.

Line 1

Line 2

SWCA1

SWCA2

SWCA3

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA1

SWCA2

SWCA3

SWCA4

SWCA5

SWCA6

Intercom

Intercom

Line 1

Line 2

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