Nortel Networks 6.1 - Manual (Page 180)

180 / Programming Hunt Groups
Compact ICS 6.1 System Coordinator Guide P0603544 02
Using Silent Monitor
After you have the silent monitor parameters set up, you will be able to use
your SM supervisor two-line display telephone to monitor external Hunt
group calls.
Refer to the Compact ICS Installation Guide for detailed information about
the fields that make up this feature.
To start a session, on a silent monitor supervisor telephone, which must
have a two-line display:
1. Enter
²¥ÞÞâ.
2. Type in the SM password (default:SILENT (745368))
3. Enter the DN of the telephone you want to monitor and press OK.
If that telephone is currently on a Hunt group call, you will be
automatically connected to the call. If the telephone is idle or not on a
hunt group call, you will be prompted to pick another DN to monitor.
To end a session: Press
¨, or press the display key under OTHER or EXIT.
While attempting to monitor a call, or during a call, you may get one of the
following prompts:
Tips - Your telephone is muted by default at the
beginning of a monitoring session. Press the
handsfree/mute button or the display key under
JOIN to enter the conversation.
Enter the DN for the Hunt Group
telephone that you want to monitor. If you
make a mistake entering a DN number,
press
RETRY and re-enter the number. If
the number you entered is correct, press
OK .
The system redisplays this prompt if it is
unable to establish a session with the
telephone DN that you enter.
OBSERVE
RETRY OK