Nortel Networks 6.1 - Manual (Page 127)

Forwarding your calls / 127
P0603544 02 Compact ICS 6.1 System Coordinator Guide
How Line Redirection is different from Call
Forward
Call Forward forwards all calls that arrive at a particular telephone to
another telephone within the Norstar system or over external ISDN lines.
Line Redirection redirects only calls coming in on the lines that you
redirect, no matter which telephones they appear on, to a telephone outside
the Norstar system. Line Redirection takes precedence over Call Forward.
Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines are
redirected for the entire system.
You can only redirect lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are in the middle of
programming Line Redirection, but none of the Norstar call handling
features are available until the feature times out. If you need to use a
Norstar feature to process the call, quit Line Redirection programming by
pressing
². Do not press ¨ or you disconnect the call you are trying
to process.
While you are programming Line Redirection you do not receive any
indication of calls that do not actually ring at your telephone.
Be careful to avoid redirection loops. If for example, you redirect your lines
to your branch office and your branch office redirects its lines to you, you
can create a redirection loop. If these calls are long distance, you end up
paying charges.
In certain situations, callers may experience lower volume levels when you
redirect calls to an external location.