Nortel Networks 6.1 - Manual (Page 95)

Auto Attendant / 95
P0603544 02 Compact ICS 6.1 System Coordinator Guide
greeting, or Off to turn them off. If your system does not have the
capability to allow you to record your own version of the system
greeting (D, E, F, and G), you may select Sys to turn on the pre-
recorded greetings, or Off to turn them off.
A greeting that is turned off is not erased. The time used by the
greeting is not returned to the 96-second time pool.
5. Press ≠. The display shows Greeting A: User. Your
choices are PLAY, REC, and OK. Press PLAY to play the greeting.
6. Press REC to record a greeting. As soon as you press REC the previous
recording is erased. Making a recording of less than two seconds
duration also erases the previous greeting.
7. Press OK when you have completed your recording.
8. To continue recording greetings, press NEXT, then REC to record the
next greeting.
9. Press OK when you have completed your recording.
Example: “Our business hours are 8 a.m. to 5 p.m., Monday through
Friday”.
10. To continue recording greetings, press NEXT, then REC to record the
next greeting, for example the caller menu.
The greeting used with the caller menu indicates the destinations you
have chosen for each digit.
Example: “To reach one of our sales agents, press 1. To contact our
accounting office, press 2. To reach Joan Smithers, press 3. To talk to
an attendant, press 0. To repeat this menu, press star.”
11. Continue recording any remaining greetings. Remember that some
greetings are shared by both System Answer and CCR. Ensure that the
recording is appropriate for both features.
Tip -
If you have recorded your greetings, you can
press NEXT from the display showing
Auto att grtngs and go right into the menu for
programming destinations for CCR.