Nortel Networks 6.1 - Manual (Page 85)

Auto Attendant / 85
P0603544 02 Compact ICS 6.1 System Coordinator Guide
CCR before the telephones in the group that are programmed to forward
after three rings.
A CCR call is forwarded by Forward on Busy, the Call Forward feature
code, and Callback programming. Be sure to keep this in mind when
programming the telephones in your CCR groups.
When a call that was handled by CCR rings at your telephone, call
information appears automatically on the display. You must subscribe to a
call display service and have the proper equipment installed in your system
for this feature to work. If CCR is programmed to answer the call in less
than two rings, the call information may not be captured and forwarded to
the telephones in the CCR group.
Direct extension dialing
Both System Answer and CCR give the caller the opportunity to dial an
internal telephone number or use remote feature access such as direct
inward system access (DISA). This means callers do not have to wait to
reach the person they are calling and only the person they are calling has to
handle the call.
Customizing System Answer and CCR
Your installer or customer service representative turns on System Answer
and CCR for your system. They assign which lines can be answered with
CCR. Until this master control is turned on, the Auto Attendant features are
not available.
It is recommended that the CCR not be programmed to answer lines that
are answered by System Answer at the attendant telephone (usually the
reception telephone).
Plan how you are going to customize System Answer and CCR before you
start programming.
• Decide which telephone is to be the attendant telephone. This
telephone is one where calls can be answered automatically and put on
hold.
• For pre-recorded greetings, decide which language is to be used to
greet callers. If you want two languages, decide which is heard first.