Mitel Speech Server - Manual (Page 22)

Mitel Networks Speech Server
18
Using Speech Commands
The Speech Server system responds to your speech commands. When you become more
comfortable with the prompts, you can use the Barge-in feature and the Expert Mode feature.
Barge-in
Barge-in allows you to interrupt a system prompt with a request. The system will stop playing
the prompt and respond to your request.
Barge-in allows experienced users to obtain faster service from the Attendant. Inexperienced
users can still listen to the full prompts.
Your administrator can enable or disable this feature for you.
Expert Mode
In Expert Mode, the Speech Server provides a short tone instead of prompts when you call into
the system. If the system encounters an error, for example if it can’t recognize the requested
name, it provides prompts and instructions.
Your administrator can enable Expert Mode on your account.
Speaking Tips
When you are speaking to the Attendant
• Speak clearly, but don't shout.
• Speak at a normal pace -- not too slowly, particularly when you state your login ID.
• In noisy environments, do not use speaker phones.
• Remember that you can interrupt the prompts if Barge-in is enabled.
• If you are prompted to confirm a name, answer only "Yes" or "No." If you answer "No,"
wait for the prompt before you state the name again.
• If the system does not recognize a name, it may be because the name is not programmed
into the system or because your pronunciation of the name is not in the system. Contact
your system administrator to have the name added or to have the pronunciation corrected.