Mitel Speech Server - Manual (Page 25)

Mitel Networks Speech Server
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Conditions:
• The department name must be programmed in the Company Directory.
• The name of the person must be programmed in your Personal Directory or in the Company
Directory.
• If your administrator creates a multi-level menu with Call Transfer, Transfer to Voicemail,
Audio Message, and VoiceXML nodes, you can call into the system and answer prompts
within a series of menus to: speak or leave a message with a specific person, obtain
information from a recorded script, or interact with a VoiceXML script.
- When you initially make a call into the system, the multi-level menu lets you place a
call to the company directory while you are at the main menu, but does not let you
direct calls to the company directory when you are within the sub-levels of the main
menu.
- When you are in the sub-levels of the main menu, you can press the * key on the phone
to get back to the previous level.
• You can place a call to a voice mailbox, ("<first name> < last name> on their voice mail")
if the recipient name is a Unified Messaging user, or is in the Company Directory and has
a voice mail number programmed in the Speech Server system.
- If the administrator enables Automatic Route Selection (ARS), the system will directly
route your call to a voice mailbox. If ARS is not enabled, you will have to enter a voice
mailbox number after the request, "<first name> < last name> on their voice mail".
• Users are able to restrict callers from calling them on their personal numbers with privacy
settings (Public, Trusted Users, or Private). "Public" provides no call restriction, "Trusted
Users" allows callers that are logged into the same Speech Server system to call, and
"Private" restricts calls.
• If the number you are calling is not programmed, or is marked "Private," or marked for
"Trusted Users" and you are not logged into the Speech Server system, the Attendant
responds with "Sorry, that phone number is not available."