Mitel Speech Server - Manual (Page 27)

Mitel Networks Speech Server
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3. The system confirms the requested name. If the confirmation is correct, remain silent or
say "Yes," and the Attendant will route your call. If the confirmed name is incorrect, say
"No" or “Cancel,” and the Attendant will allow you to request the name again.
If, after several attempts, the Attendant cannot recognize the name of the person who you
are trying to call, you will be routed to the operator. If an operator is not available, the
system provides a message explaining that there is a problem and will then hang up.
If the line is busy and if the person you are calling has their voice mail number programmed
with the Speech Server system, the Attendant will tell you that you can leave a message
on their voice mail if you say " <First name and last name> on their voice mail".
Canceling a Call
To cancel a call
• Say "Cancel" or "No" before the Attendant says "Dialing...."
If you press 0, you will cancel the transfer, and the system will automatically route your call to
the operator.
Transferring a Call
To transfer a call using Speech Server
1. Press the Transfer key on the phone.
2. Press the Speak@Ease key (Speech Recognition key on the 5240 IP Appliance), or dial
the Speech Server extension number.
3. Say the name of the person/department.
4. After the Attendant confirms the name, hang up the handset.
Forwarding Calls
You can forward your calls to one of your programmed numbers (cellular phone, pager, fax,
home number, or voice mail), or a temporary number. If you enable call forwarding, callers who
request you by name are forwarded to your call-forwarding number. Your redirection privileges
determine if you can redirect your calls to internal, local, toll, or international numbers.
You can enable, disable, or query the call forwarding with the Attendant. You can also program
the call forwarding in the “Reach Me” section of your Personal Web Page.
For example, if Bill Jones is working from home, he can set "Reach me" to his home phone
number. Then, if someone calls him by requesting his name, the system automatically redirects
the call to Bill’s home phone number; however, if a caller specifically requests a number, for
example, "Bill Jones on his cell phone," the call is directed to his cellular phone.
Tip: To improve recognition success, minimize background noise.