Smart Technologies Smart Board Interactive Whiteboard Systems 600i4 - Manual (Page 87)

71 | CHAPTER 5 – TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD
SYSTEM
Resolving Audio Issues
The projector doesn’t have integrated speakers, but you can connect an audio system
to the audio output connector in the projector’s connection panel. If no sound is
coming from your audio system, perform the following procedure.
To resolve audio issues 1. Ensure that the speakers’ or audio system’s cables are properly connected to the
audio output plug on the projector’s connection panel.
2. Ensure that Audio Mute is off. Press the Mute button on the projector’s remote
control and, if Audio Mute is on, turn it off.
3. Check the ECP’s volume knob or use the projector’s remote control to ensure
volume isn’t set to the lowest position.
4. Ensure your speaker or audio system is on and that volume is enabled.
5. Check that your source input, such as your computer or video device, isn’t
malfunctioning, that its audio output is on and that its volume isn’t set to the lowest
position.
6. If the previous steps don’t resolve the issue, contact your authorized SMART
reseller .
Resolving Video Issues
If your projector has a frozen image, perform the following procedure.
To resolve a frozen image 1. Ensure that the Hide Display feature is off. Press the Hide Display button on the
projector’s remote control to hide or show the display.
2. Ensure that your source device, such as your DVD player or computer, isn’t
malfunctioning.
3. Turn off the projector, and then wait 15 minutes for it to cool down.
4. Disconnect the power cord from the power outlet. Wait a minimum of 60 seconds.
5. Reconnect the power cord.
6. Restart the projector.
7. If the previous steps don’t resolve the issue, contact your authorized SMART
reseller .