Smart Technologies Smart Board Interactive Whiteboard Systems 600i4 - Manual (Page 86)

70 | CHAPTER 5 – TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD
SYSTEM
The Ready Light Isn’t Lit
If your Ready light isn’t lit, one of the following issues is occurring:
• There was a power outage or a power surge.
• A circuit breaker or a safety switch was tripped.
• The projector isn’t connected to the power source.
• The projector has an internal problem.
To resolve your unlit
Ready light issue
1. Check the power source, and then make sure all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Make sure the Hide Display feature on the remote is disabled. See page 23.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then
contact your authorized SMART reseller .
Troubleshooting Standard Use Issues
Standard use issues may occur during the life of the projector due to normal projector
wear or deliberate user changes to your system. These issues can also occur as a
result of input equipment wear or other events such as power failures.
Resolving Network Communication Issues
If you don’t have network access, perform the following procedure to troubleshoot
your system.
To resolve network
communication issues
1. Ensure that your network’s RJ45 cable is properly connected to the modular cable
connection on the projector’s connection panel.
2. Ensure that the LAN warning light on the projector is green. To activate the LAN,
use the “vgaoutnetenable=on” RS-232 command (see page 54) or the “Network
and VGA out” projector menu option (see page 29). The network function won’t
work on the projector until you send one of these commands.
3. Check the IP address by pressing the Menu button, and then selecting the
Network Settings menu. See page 29 for a description of the IP address field.
Enter this IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If they
are unable to resolve the issue, contact your authorized SMART reseller .