Lexmark 9500 Series User Manual

Page 11

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Print is too dark or smudged ....................................................................................................................................................211
Printed characters are improperly formed or are not aligned correctly...................................................................211

Printouts have alternating bands of light and dark print...............................................................................................212
Transparencies or photos contain white lines ...................................................................................................................212

Vertical straight lines are not smooth ...................................................................................................................................213
White lines appear in graphics or solid black areas .........................................................................................................214
Checking the printer status.......................................................................................................................................................214

Settings are not saved.................................................................................................................................................................215
Checking printer readiness .......................................................................................................................................................215
Resolving font problems............................................................................................................................................................216

Printer is busy printing another job .......................................................................................................................................216
Ready or Busy Printing is listed as the status......................................................................................................................216
Printing a test page......................................................................................................................................................................217

Test page does not print ............................................................................................................................................................217
External print server is not working .......................................................................................................................................218
Removing an external print server .........................................................................................................................................218

Cable is not connected, is loose, or is damaged................................................................................................................218
Printer is plugged in but does not print ...............................................................................................................................219
Printer is trying to print to File .................................................................................................................................................219
Printer cannot communicate with computers over peer-to-peer network ............................................................219

Printer is not able to communicate with the computer .................................................................................................221
Problems when copying, scanning, or faxing ....................................................................................................................221
Wrong printer is attached..........................................................................................................................................................221

Updating the printer software .................................................................................................................................................222
Bidirectional communication is not established...............................................................................................................222

Experiencing poor quality or incorrect output ..................................................................................................................222
Cannot print from digital camera using PictBridge .........................................................................................................223
Cannot print from a Bluetooth-enabled device ................................................................................................................223

Jams and misfeeds troubleshooting..........................................................................................................................224

How to clear and avoid paper jams........................................................................................................................................224
Duplex unit does not operate correctly................................................................................................................................225
Unsupported Paper Size / Unsupported Paper Type ......................................................................................................225

Printing Manual Duplex..............................................................................................................................................................225
Paper jam in the printer..............................................................................................................................................................226
Paper jam in the Automatic Document Feeder (ADF).....................................................................................................226

Paper or specialty media misfeeds.........................................................................................................................................227
Printer does not feed paper, envelopes, or specialty media.........................................................................................228
Banner paper jams .......................................................................................................................................................................229
Paper continues to jam...............................................................................................................................................................229

Paper jam in the duplex unit ....................................................................................................................................................230
Paper jam in Tray 1 or optional Tray 2...................................................................................................................................231
Paper jam in the small media feeder .....................................................................................................................................232

Memory card troubleshooting.....................................................................................................................................233

Memory card cannot be inserted............................................................................................................................................233

Contents

11

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