Lexmark 9500 Series - Manual (Page 235)

Copy troubleshooting
Copier does not respond
These are possible solutions. Try one or more of the following:
C
HECK MESSAGES
See “Error messages on the computer screen” on page 256.
C
HECK POWER
If the light is not on, make sure the power cord is properly connected to the printer and to a properly grounded
electrical outlet.
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
These are possible solutions. Try one or more of the following:
C
HECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 256.
C
HECK INK
Check the ink levels, and install a new print cartridge if necessary.
C
LEAN THE SCANNER GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
R
EVIEW STEPS TO IMPROVE PRINT QUALITY
See “Improving print quality” on page 203.
Troubleshooting
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