Xantrex Technology Xantrex Battery Monitor - Manual (Page 29)

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8 Limited Warranty
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex
Technology, Inc. ("Xantrex") and covers defects in workmanship and materials in your
Xantrex Battery Monitor. This warranty period lasts for 1 year from the date of
purchase at the point of sale to you, the original end user customer. You require proof
of purchase to make warranty claims.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective
product free of charge, provided that you notify Xantrex of the product defect within
the Warranty Period, and provided that Xantrex through inspection establishes the
existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products of original or improved design in the repair or replacement. If Xantrex repairs
or replaces a product, its warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired
products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return
shipment to the customer via a Xantrex-selected non-expedited surface freight within
the contiguous United States and Canada. Alaska and Hawaii are excluded. Contact
Xantrex Customer Service for details on freight policy for return shipments outside of
the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty
service, contact your merchant. If you are unable to contact your merchant, or the
merchant is unable to provide service, contact Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products, Xantrex
maintains a network of regional Authorized Service Centers. Call Xantrex or check
our website to see if your product can be repaired at one of these facilities.
What proof of purchase is required? In any warranty claim, dated proof of
purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Xantrex.
Telephone: 1 800 670 0707 (toll free North America)
1 360 925 5097 (direct)
Fax: 1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Email: [email protected]