Xantrex Technology Xantrex Battery Monitor - Manual (Page 32)

23
When you contact Xantrex to obtain service, please have your instruction manual
ready for reference and be prepared to supply:
•
The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original
packaging or equivalent. This warranty will not apply where the product is
damaged due to improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology, Inc. clearly marked
on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not
acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada In addition to
the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you
must contact the ASC prior to returning the product or presenting the unit to verify any
return procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your Xantrex Battery Monitor has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of the warranty have
not been met, or if no dated proof of purchase is available, your product may be
serviced or replaced for a flat fee.
To return your Xantrex Battery Monitor for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number and follow the
other steps outlined in “Return Procedure” on page 23.
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been
received.