AT&T 585-350-812 - Manual (Page 60)

4-12
ASAI Administration
The non-voice script that is assigned to a domain is started on the virtual channel
when you use the ENABLE key in the Domain Administration screen to place the
domain into service (inserv). Note that if the domain changes from inserv to any
other state, the non-voice response script running on the virtual channel is
aborted.
NOTE :
As traffic increases on any one domain, the ASAI process spawns the
assigned data-only script to accommodate the increased load.
Virtual channels are assigned a range of channel numbers above the maximum
number of regular channels allocated on the system and activity on these chan-
nels is displayed in the Voice Channel Monitor screen. Following is a discussion
of the fields in this screen as they relate to virtual channels used by the ASAI
application. Refer to Chapter 6, “System Monitor” of the
CONVERSANT Voice
Information System Operations for additional information.
The “Channel” field lists the existing channels on the VIS. “Virtual channels” have
the character ‘v’ appended to the channel number in this field. In Figure 4-7
voice.vir.ps] channels 4 and 5 are virtual channels.
The “Calls Today” field provides data on the number of calls made to a particular
channel within the system. Calls are monitored for a 24-hour period, on any day
beginning at midnight (12 a.m.). For virtual channels, the value in this field is the
number of times the channel was used to run a data-only script. In Figure 4-7
channels 4 and 5 are running the virtual1 and virtual2 data-only scripts, respec-
tively.
The “Voice Service” field provides the name of the service currently running on
the corresponding voice channel. In Figure 4-7 channel 4 is running the virtual1
service and channel 5 is running the virtual2 service. For virtual channels, this
field is blank when no script is running.
The “Service Status” field lists the various status states of each channel in the
VIS. The Service Status field is blank for virtual channels except when a script
with a Data Interface Process (DIP) is running, in which case this field indicates
the name of the DIP.
The “Caller Input” field provides the last set of digits entered by the caller. The
Caller Input field is always blank for virtual channels.
The “Dialed Digits” field provides the last set of digits dialed by the VIS during the
transfer process. The Dialed Digits field is always blank for virtual channels.