AT&T 585-350-812 - Manual (Page 77)

5-1
5 Administering ASAI
ASAI Administration Overview
Administration of the ASAI feature is a three-step procedure performed through
the VIS menu system. The following administration procedures assume you are
installing a voice response application with a configuration in which calls placed to
an Automatic Call Distributor (ACD) on the Private Branch Exchange (PBX) are
directed to (agent) lines on the VIS. The VIS is to select a service for the incoming
call based on the dialed number (DNIS). The service requests the dialed number
and calling number (ANI) from the ASAI and uses this information as part of the
service being provided to the caller. The steps to be performed on the switch and
the adjunct are as follows:
5. Administer the T/R or LST1 telephone lines.
6. Administer the VIS ACD domain
7. Administer the lines as agents on the ACD split and log in the lines.
Once these steps have been completed, you can assign services to called num-
bers. Refer to Chapter 3, “Configuration Management” of the
CONVERSANT
Voice Information System Operations for information on performing this proce-
dure.
NOTE :
The following assumes that you have completed the necessary administra-
tion on the PBX. Please refer to the
DEFINITY Communications System
Generic 3i Implementation, 555-230-650 for additional information.