AT&T 585-350-812 - Manual (Page 89)

6-7
ASAI Script Builder Actions
The “VIS Data” field returns a value previously saved in the VIS Data field of the
A_Tran action in a voice script. If the call was not previously transferred using
A_Tran, then a string of length 0 (null value) is returned. For example, a voice
script which responds to an incoming call to the VIS (on a channel administered
for ASAI) collects information from the caller and saves information in the VIS
Data field of the A_Tran action and then uses A_Tran to transfer the call to a
domain administered on the VIS. When A_Event reports the Abandon, Connect,
or End events (Return Field contains ‘A’, ‘C’, or ‘E’) for that call, this field returns
the saved information.
The “Routing ID” field contains a unique number that identifies the route request if
A_Event is indicating a route request (that is, the Return Field contains an ‘R’).
This number is needed if the A_RouteSel action is used to respond to the route
request. If the Routing ID is not known, the value returned is 0.
The “Cause Value” field returns an error cause from the switch if the request to
route the call is not successful. Note that the error cause is returned if the Return
Field contains a value of “r” or 114 (indicating an ABNORMAL ROUTE END
event). Possible error causes include the following:
■ “0” — The Destination Number provided in the A_RouteSel action is invalid
and does not exist on the switch.
■ “1” — The switch is unable to route the call to the Destination Number
because the destination is busy (that is, the destination currently has an
active call).
■ “8” — The call dropped while waiting for a routing response. The caller
probably hung up before the call has been routed.
■ “12” — The vector processing on the switch encountered steps other than
wait, announcement, goto, or stop after the adjunct routing command.
■ “13” — Upon routing to the Destination Number (for direct agent call), the
Destination Number is not logged in to the specified Split Extension.
■ “14” — The Destination Number (for direct agent call) is not a member of
the specified Split Extension in the A_RouteSel action.
The “Return Field” contains a return code indicating what type of event (if any) is
being reported. If the A_Event action is successful, it returns a number greater
than or equal to zero. Refer to Table 6-4 for additional information. If A_Event is
unsuccessful, it returns one of the following values.
■ -1 — A_Event could not send the request for call information. Check the
Message Log Report for system errors. Refer to Chapter 4, “Reports
Administration” in the
CONVERSANT Voice Information System Opera-
tions for additional information.
■ -2 — A_Event did not receive a response from the ASAI for the request for
information. Check to see if the ASAI system is running.