AT&T 585-350-812 - Manual (Page 95)

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ASAI Script Builder Actions
The “Split Extension” field is used only for direct agent calls. This field contains
either a number or the name of a field which contains a number identifying a valid
ACD split. The Split Extension may be up to 5 digits in length. If the Split Exten-
sion field is used, the call is treated as a direct agent call and routed to the agent
identified in the Destination Number field via the split identified in the Split Exten-
sion field. If the Split Extension field contains no digits (null value), then the call is
treated as a normal call rather than a direct agent call. An empty split extension is
entered by leaving the field blank as opposed to entering “ “.
The “Priority Call” field indicates whether the call is to be delivered as a regular or
priority call. This field must contain either “Yes” or “No” or a field name which may
contain either of these two values. Enter “Yes” if you want the call delivered as a
priority call. Enter “No” if you want the call delivered as a regular call. If “Yes” is
not specified in this field, the call is delivered as a regular call.
The “Routing ID” field contains a unique number which identifies the call being
routed. The Routing ID must match the Routing ID previously retrieved in the
A_Event action.
The “Cause Value” field returns an error cause if the route select is not successful.
Note that the error cause is returned if the Return Field contains a value of -3.
Refer to VIS column in Table D-6 in Appendix D, “Troubleshooting ASAI” for a
complete listing of values.
The “Return Field” contains a return code indicating whether the action was suc-
cessful. If the A_RouteSel action is successful, it returns a number greater than
or equal to zero. If A_RouteSel is unsuccessful, it returns one of the following val-
ues:
■ -1 — A_RouteSel could not send the request to route the call to ASAI.
Check the Message Log Report for system errors. Refer to Chapter 4,
“Reports Administration” in the
CONVERSANT Voice Information System
Operations for information.
■ -2 — A_RouteSel did not receive a response from the ASAI for the request
to route the call. Check to see if the ASAI system is running.
■ -4 — ASAI Link is down and route select information cannot be received
from the switch. Refer to Appendix D, “Troubleshooting ASAI” for informa-
tion on troubleshooting the ASAI digital link.
■ -5 — Illegal request. The channel using A_RouteSel is not for a RTE
domain. A_RouteSel is being used in a script that has not been assigned
to an RTE domain. Refer to Chapter 4, "ASAI Administration" for informa-
tion on assigning A_RouteSel to a domain.
■ -6 — Switch did not respond after receiving the route select information.
■ “53” — Bad Routing ID. The Routing ID specified in A_RouteSel is invalid.
Check to make sure that the same Routing ID received from ROUTE
REQUEST Event is used in the A_RouteSel action.