AT&T 585-350-812 - Manual (Page 8)

1-2
ASAI Overview
These types of applications can run simultaneously on a VIS. This implies that a
VIS ASAI system provides co-resident voice response and PBX-to-host gateway
capabilities. A single call, for instance, may first be routed by the VIS, handled
with a voice response application on the same VIS, and then be monitored by the
same VIS as the call is ultimately delivered to a live agent.Furthermore, integra-
tion of the voice response and monitoring capabilities allows screens delivered by
the host to agents receiving calls to be based on data collected in a voice
response script.
ASAI Voice Response Applications
In ASAI voice response applications, incoming calls are routed to the VIS over T/
R or LST1 channels which are configured as an Automatic Call Distribution (ACD)
split on the DEFINITY Generic 3i switch as depicted in Figure 1-1.
Figure 1-1. ASAI Voice Response Applications
System Monitor - Voice Channels
Channel
CHG-KEYS HELP PREV-PAGENEXTPAGE PREV-FRM NEXT-FRM CANCEL CMD-MENU
Calls
Today Voice
Service Service
Status Caller
Input Dialed
Digits
1
1
3
1
0
10
DB
Collect
Transfer
*MANOOS
Talking
Talking
appl2
appl4
appl7
appl3
8509
7328
5312
0
1
2
3
4
5