AT&T 585-350-812 - Manual (Page 83)

6-1
6 ASAI Script Builder Actions
For more information on defining a transaction and other Script Builder actions,
refer to Chapter 4, “Defining the Transaction” in the
CONVERSANT VIS Script
Builder, 585-350-704. For additional information on actions, refer to Chapter 10,
“Using Advanced Features” of the Script Builder book.
ASAI Script Builder Actions Overview
This chapter contains information on the actions used to access the AT&T
Adjunct/Switch Application Interface (ASAI) capabilities from the Script Builder
environment.
The following actions are listed in alphabetical order:
■ A_Callinfo — Used to access call information obtained from ASAI for a call
on a VIS Agent line.
■ A_Event — Retrieves information related to a call being monitored by an
ASAI domain.
■ A_RouteSel — Used to send an ASAI route select message to the Private
Branch Exchange (PBX).
■ A_Tran — Used by voice scripts running on VIS Agent (T/R or LST1) lines
to transfer a call to a live ACD, live agent, or other station on the PBX.