AT&T 585-350-812 - Manual (Page 85)

6-3
ASAI Script Builder Actions
The “Called Party Number” field stores the called party number. The value
returned in the Called Party Number field can be up to 20 characters in length. If
the Called Party Number is not known, a string of length 0 (null value) is returned.
The “Switch Data” field stores up to 16 characters. If the switch prompts the caller
for touch-tone digits, the digits are returned in the Switch Data field. If no digits
are collected by the switch, a string of length 0 (null value) is returned.
The “Trunk Group Id” field indicates whether the incoming call was routed from a
non-ISDN trunk on the switch. If the call was not placed through a trunk, the value
returned is 0.
The “Call Id” field stores the Call Id (assigned by the switch) that identifies the
incoming call. If the Call Id is not known, the value returned is 0.
The “Cause Value” field returns an error cause if the request for call information is
not successful. Note that the error cause is returned if the Return Field contains a
value of -3. Refer to VIS value column in Table D-6 in Appendix D, “Troubleshoot-
ing ASAI” for a complete listing of cause values.
The “Return Field” holds the return status of the A_Callinfo action. If the
A_Callinfo action is successful, it returns a number greater than or equal to zero.
If A_Callinfo is unsuccessful, it returns one of the following negative values:
■ -3 — ASAI could not process the request for information. Check the Cause
Value field for information on why the request failed.
■ -1 — A_Callinfo could not send the request for call information. Check the
Message Log Report for system errors. Refer to Chapter 4, “Reports
Administration” in the
CONVERSANT Voice Information System Opera-
tions for additional information.
■ -2 — A_Callinfo did not receive a response from the ASAI for the request
for information. Check to see if the ASAI system is running.
■ -4 — ASAI link is down and call information cannot be received from the
switch. Refer to Appendix D, “Troubleshooting ASAI” for information on
troubleshooting the ASAI digital link.
■ -5 — Illegal request. The call is not being monitored so no call information
is available. Make certain that A_Callinfo is only being used in a script
assigned to a VIS agent line and that the domain with which the call is
associated is being monitored by the VIS. Refer to Chapter 4, "ASAI
Administration" for information on Channel Administration and Domain
Administration, including how to monitor a channel.
■ -6 — Switch did not respond with the call information.
After the user-defined entries for the Define A_Callinfo screen are completed,
press CLOSE to update the “External Action: A_Callinfo” action step in the
Define Transaction list.