AT&T 585-350-812 - Manual (Page 78)

5-2
Administering ASAI
Administering the Lines
The lines (T/R or LST1) are administered as described in Chapter 5, “Switch Inter-
face Administration” of
CONVERSANT VIS Version 4.0 Operations, 585-350-703.
To be certain that you select options that are compatible with the DEFINITY
Generic 3i (only certain versions) system, select “AT&T System 75” item in the
PBX Defaults screen. AT&T System 75 is the default setting. Consequently, if you
are administering a new system, the lines are configured correctly by default.
Place all the lines into service. To do so, refer to the information on changing
maintenance state in the operations book, Chapter 3, “Configuration Manage-
ment”. Do not proceed until the lines have been placed in the inserv state. These
lines or channels are referred to in the following text as
VIS Agent lines.
Administering the VIS ACD Split
Domain
In order for the VIS to receive information on calls placed to its agent lines, the
ASAI feature must be administered to monitor the ACD hunt group Extension. In
other words, you must administer the ASAI feature on the VIS so that it requests
call events (information) from a
domain on the PBX. In this case, the domain is the
ACD hunt group or split, which is composed of the VIS agent lines. This domain is
referred to as the
VIS ACD domain. You may administer only one VIS ACD split
domain on the system. Therefore, all VIS agent lines must be part of a single
ACD split. Refer to Figure 3-1 for a diagram showing this configuration. The fol-
lowing steps outline the administration of this Domain.
1. From the Voice System Administration menu (Figure 4-1), highlight “Fea-
ture Packages” and then press . A menu of installed feature pack-
ages should be displayed in the Feature Packages screen as shown in
Figure 4-2.
2. From the Feature Packages menu, highlight “ASAI Administration” and
then press to display the ASAI Administration screen (Figure 4-3).
3. From the ASAI Administration menu, highlight “Domain Administration” and
then press to display the Domain Administration screen. This
screen is similar to that shown in Figure 4-9 except that there no domain
entries.
4. Press CHG-KEYS to display the alternate set of function keys and then
press ADD to create a new domain. The Add A Domain Entry form is dis-
played (Figure 4-10).
ENTER
ENTER
ENTER