Sony COM-1 - Manual (Page 199)

COM-1.US.2-668-393-12(2)
Additional Information…
Troubleshooting
199 199
Web
Symptom Cause or corrective action
A particular Web
page is not displayed
correctly.
 Because the range of standards and technologies used
to design Web pages is so vast, it is not possible to
guarantee that all pages will be displayed correctly.
Music
Symptom Cause or corrective action
Music cannot be
played.
 Tracks with an expiration date or a limited number
of playing times may not be playable on the unit.
The unit does not
recognize music data.
 Check that the music data is saved in the correct
folder ( page 139).
 Music data in the “MUSIC” folder cannot be deleted
by using the unit. Use the Windows Media Player 10
or Windows Explorer on your computer to delete or
edit music data ( page 138).
The unit produces no
sound or produces
only noise.
 The volume level is set to zero. Turn up the volume
( page 141).
 The headset plug is not connected properly. Insert it
firmly into the  (headset) jack ( page 141).
 The headset plug is dirty. Clean the headset plug
with a soft, dry cloth.
 No audio files are stored on the unit.
Audio files
transferred with
SonicStage do not
display cover art.
 Before transferring the audio files from SonicStage,
attach the cover art to the audio tracks in their
property settings windows in SonicStage.
WMA file will not
play.
 Audio files protected by Windows Media Player 9
copyright protection cannot be played on the unit,
even if they can be transferred to it.
The volume cannot
be turned up.
 “AVLS” is set to “ON.” Set it to “OFF” ( page
174).
Audio playback stops
unexpectedly.
 The remaining battery power is insufficient to
operate the unit. Charge the battery ( page 19).
 If the unit encounters an audio file that is
incompatible with the unit, playback stops ( page
141). Select another track.
“
” is displayed as
part of a title.
 The title contains characters that the unit cannot
display. Use a software program on your computer
to rename the title with appropriate characters.
Continued 
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