Sony COM-1 - Manual (Page 202)

COM-1.US.2-668-393-12(2)
Additional Information…
Troubleshooting
202 202
Symptom Cause or corrective action
The supplied software
does not start up.
 If the initial set-up screen is displayed and the unit is
connected to the USB cable, the supplied software
may not start up. Disconnect the USB cable and
follow the instruction to finish the initial set-up, and
then reconnect the unit to your computer.
System suspend,
sleep, or hibernation
does not work on
your computer.
 When your computer resumes from system suspend,
sleep, or hibernation, communication between your
unit and your computer may not recover at the same
time. It is recommended that you adjust your
computer’s power options so that your computer
does not automatically enter suspend, sleep, or
hibernation.
Others
Symptom Cause or corrective action
Home button does not
work.
 The Home button does not work while a dialog
window is displayed. Close the dialog window by
selecting “OK” or “Cancel.”
The unit does not
function properly  Static electricity and other similar occurrences may
affect the operation of the unit. Remove the battery
pack and AC adaptor, wait for about 30 seconds,
insert the battery, connect the AC adaptor, and then
restart the unit.
The unit or AC
adaptor is warm.
 During use, the unit or AC adaptor may become
warm. This is not a malfunction. If you find the AC
adaptor gets extremely warm, stop using the unit,
and unplug the AC adaptor from the power source.
The unit is turned on,
but does not operate
 Check that the unit is not in hold mode. If it is, slide
the HOLD switch up to turn off hold mode ( page
26).
 Try sliding the HOLD switch and holding until the
power indicator turns off. The unit will be
completely turned off. Then turn on the unit again.
 None of the buttons or controls work while the start-
up screen is displayed.
When the buttons are
pressed, there are no
key tones.
 Check that “Key Sound” is set to “ON” ( page
173).
The date and time are
reset.
 If the battery runs out, or if the battery pack is
replaced, the unit’s date and time settings may be
reset. Follow the on-screen instructions to set the
date and time.
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