Rockwell Automation 6189V-xxxx Non-display Industrial Computers User Manual - Manual (Page 86)

86 Rockwell Automation Publication 6177R-UM002D-EN-P - October 2014
Chapter 6 System Troubleshooting
Issues Running New Software
• Does the software have a hardware requirement that is not present?
• Is the software an authorized copy? Some software does not work without
proper activation.
• Did you install the software correctly? Reinstall the software.
• Did you follow the instructions that were provided with the software?
Review any instructions that are provided by the software vendor.
Issues with the Add-in Card
• Is the card installed and configured correctly? Verify the jumper and other
configuration settings.
• Are the card cables properly connected?
• Is the add-in card recognized in Device Manager?
• A card issue that is not listed here? See troubleshooting information
supplied by the add-in card manufacturer.
Issues with an External Display
• Are the display contrast and brightness controls properly adjusted? See the
operating system for video driver set-up functions.
• Verify that the selected character color is not the same as the background
color.
• Is the display compatible with the selected video mode?
• Is the video cable properly connected?
• Is the video driver properly installed?
• Restart the computer with the external display connected and turned on.
• Is display function erratic? Connect the display to another computer to
verify that it functions properly.