Pitney Bowes DI600 Inserting System - Manual (Page 92)

6 • Troubleshooting
6-4 SV40221 Rev. C
Problem Remedy Page
ENVELOPES
Poor Envelope Feed
Envelope side
guides set
incorrectly.
Set guides to envelope width and
back off 1/4 turn.
3-16
Poor envelope
quality.
Check envelopes are not curled.
Try a new box of envelopes.
Make sure stack has been fanned
before loading.
3-16
Envelopes loaded
incorrectly.
Load envelopes flap side up with
the flap feeding last.
3-17
Envelopes Fail to Open
Envelopes loaded
incorrectly.
Load envelopes flap side up with
the flap feeding last.
3-17
Poor envelope
quality.
Check envelopes are not stuck due
to excessive dampness.
Try a new box of envelopes.
Envelope Sealing Problems
No sealing
solution.
Refill Sealer Unit. 3-20
Seal mode not
selected.
If selected, Mail Piece Icon Tree will
show Seal icon ( ) alongside the
Envelope icon.
1-12,
1-13
Envelope flaps
spring open.
Try using Safe Seal. Safe Seal
provides improved sealing of
‘difficult’ envelopes, but slows
machine operation.
3-21
Poor Sealing It’s possible that the sealing felts
need replacing. Contact your
machine supplier for more details.
7-8