Document Outline

• Preface
  • About this guide
    • Introduction
    • Audience
    • Other Documentation
    • Chapters and appendixes in this guide
• Chapter 1 Overview
  • About this chapter
  • IP Phone Models
    • Description
      • References
      • Optional Accessories
        • Reference
        • Reference
    • Model 53i IP Phone
      • 53i Phone Features
      • 53i Key Descriptions*
    • Model 55i IP Phone
      • 55i Phone Features
      • 55i Key Descriptions*
    • Model 57i and 57i CT IP Phone
      • 57i and 57i CT Phone Features
      • 57i and 57i CT Key Descriptions*
      • 57i CT Cordless Handset Features
      • 57i CT Cordless Handset Key Descriptions
  • Firmware Installation Information
    • Description
    • Installation Considerations
    • Installation Requirements
    • Configuration Server Requirement
      • Reference
  • Firmware and Configuration Files
    • Description
    • Configuration File Precedence
    • Installing the Firmware/Configuration Files
• Chapter 2 Configuration Interface Methods
  • About this chapter
  • Configuration Methods
    • Description
    • IP Phone UI
      • Reference
      • Options Key
      • Using the Options Key
    • Aastra Web UI
      • HTTP/HTTPS Support
      • HTTP/HTTPS Client and Server Support
        • HTTPS Client
        • HTTPS Server
      • Using HTTPS via the Aastra Web UI
        • Reference
      • Accessing the Aastra Web UI
        • Status
        • Operation
        • Basic Settings
        • Advanced Settings
      • Enabling/Disabling the Aastra Web UI
    • Configuration Files (Administrator Only)
      • Using the Configuration Files
• Chapter 3 Administrator Options
  • About this chapter
  • Administrator Level Options
    • Description
    • IP Phone UI Options
      • References
      • Simplified IP Phone UI Options Menu
      • Configuring the Simplified IP Phone UI Options Menu
    • Aastra Web UI Options
      • References
    • Configuration File Options
      • References
    • Phone Status
      • Phone Status via IP Phone UI
        • Phone Status Screen for 53i Phone
        • Phone Status Screen for 55i, 57i, and 57i CT Phones
      • Phone Status via Aastra Web UI
    • Restarting Your Phone
      • Restarting the Phone Using the IP Phone UI
      • Restarting the Phone Using the Aastra Web UI
    • Set Phone to Factory Defaults/Erase Local Configuration
      • Setting Factory Defaults on the Phone
        • Setting Factory Defaults Using the IP Phone UI
      • Erasing the Phone’s Local Configuration
        • Erasing the Phone’s Local Configuration Using the IP Phone UI
    • Basic Settings
      • General Settings
      • Incoming/Outgoing Intercom Calls
      • Key Mapping
      • Ring Tones
      • Priority Alerting Settings
      • Directed Call Pickup (DCP)
      • Auto Call Distribution (ACD) Settings
      • Time and Date
      • Language
    • Network Settings
      • Basic Network Settings
      • Advanced Network Settings
      • Type of Service (ToS), DSCP (53i)
      • VLAN
      • SIP Settings
        • Basic SIP Authentication Settings
        • Basic SIP Network Settings
        • Advanced SIP Settings
        • RTP Settings
    • Line Settings
      • References
    • Softkeys, Programmable Keys, Expansion Module Keys
      • Reference
    • Action URI
      • Reference
    • Configuration Server Settings
    • Firmware Update Features
      • Reference
• Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features
  • About this chapter
  • Overview
  • Network Settings
    • Basic Network Settings
      • DHCP
      • DNS Caching
        • Configuring DHCP
      • Configuring Network Settings Manually
      • Configuring LAN and PC Port Negotiation
        • Auto-negotiation
        • Half-Duplex (10Mbps or 100Mbps)
        • Full-Duplex (10Mbps or 100Mbps)
        • Configuring the LAN Port and PC Port
    • Advanced Network Settings
      • Network Address Translation (NAT)
        • Nortel Proxy/Registrar
        • SBC or ALG proxy/registrar
        • Other proxy/registrars
        • NAT router configuration
        • Nortel Networks NAT
      • Configuring Nortel NAT (optional)
      • Configuring NAT Address and Port (optional)
      • HTTPS Client/Server Configuration
        • Configuring HTTPS Client and Server Settings
      • Universal Plug and Play (UPnP) (for remote phones)
        • Reference
        • Configuring UPnP (optional)
      • Virtual LAN (optional)
      • Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS
        • DSCP Range/VLAN Priority Mapping
        • DSCP Range/VLAN Priority
        • Configuring Type of Service (ToS)/DSCP (optional)
        • Configuring VLAN (optional)
      • Network Time Servers
        • Configuring NTP Servers (optional)
  • Global SIP Settings
    • Description
      • Reference
    • Basic SIP Settings
      • SIP Global Parameters
        • Reference
      • SIP Per-Line Parameters
        • Reference
      • SIP Precedence Example
      • Backup Proxy/Registrar Support
        • How it Works
      • SIP Server (SRV) Lookup
      • Configuring Basic SIP Network Settings (optional)
    • Advanced SIP Settings (optional)
      • Reference
      • Configuring Advanced SIP Settings
    • Real-time Transport Protocol (RTP) Settings
      • RTP Port
      • Basic Codecs (G.711 u-Law, G.711 a-Law, G.729)
      • Customized Codec Preference List
      • Out-of-Band DTMF
      • DTMF Method
      • RTP Encryption
      • Silence Suppression
      • Configuring RTP Features
    • Autodial Settings
      • Configuring AutoDial Using the Configuration Files
      • Configuring Autodial Using the Aastra Web UI
  • Configuration Server Protocol
    • Configuring the Configuration Server Protocol
• Chapter 5 Configuring Operational Features
  • About this chapter
  • Operational Features
    • Description
    • User Passwords
      • Configuring a User Password
      • Resetting a User Password
    • Administrator Passwords
      • Procedure
    • Locking/Unlocking the Phone
      • Locking/Unlocking the Phone Using the IP Phone UI
      • Locking/Unlocking the Phone Using the Aastra Web UI
      • Configuring a Lock/Unlock Key Using the Configuration Files
        • Reference
      • Configuring a Lock/Unlock Key using the Aastra Web UI
        • Using the Configured Lock/Unlock Key on the IP Phone
    • Defining an Emergency Dial Plan
      • Configuring an Emergency Dial Plan
    • Time and Date
      • Daylight Savings Time (DST) Information
    • Language
      • Loading Language Packs
        • Loading Language Packs via the Configuration File (<mac>.cfg)
        • Example
        • Loading Language Packs via the Aastra Web UI
      • Specifying the Language to Use
    • Locking IP Phone Keys
      • Locking the IP Phone Keys
        • Reference
    • Local Dial Plan
      • Dial Plan Example
      • Prefix Dialing
      • SIP Dial Plan Terminator
      • Digit Timeout
      • Configuring the SIP Local Dial Plan, Dial Plan Terminator, and Digit Timeout
    • Park Calls/Pick Up Parked Calls
      • Reference
      • Park/Pickup Static Configuration (55i, 57i, 57i CT only)
        • How It displays on the Phone
        • Park/Pickup Call Server Configuration Values
        • Configuring Park /Pickup using Static Configuration (55i, 57i, 57i CT only)
    • Suppressing DTMF Playback
      • Configuring Suppression of DTMF Playback
    • Display DTMF Digits
      • Configuring Display DTMF Digits
    • Call Waiting/Call Waiting Tone
      • Call Waiting Tone
      • Configuring Call Waiting/Call Waiting Tone
    • Stuttered Dial Tone
      • Configuring Stuttered Dial Tone
    • XML Beep Support
      • Reference
      • Configuring XML Beep Support
    • Status Scroll Delay
      • Reference
      • Configuring Status Scroll Delay
    • Incoming Call Interrupts Dialing
      • How it Works
      • Configuring Incoming Call Interrupts Dialing
    • Goodbye Key Cancels Incoming Call
      • How it Works
      • Configuring the Goodbye Key to Cancel Incoming Calls
    • UPnP Mapping Lines (for remote phones)
      • Configuring UPnP Mapping Lines
    • Message Waiting Indicator Line
      • Configuring Message Waiting Indicator (MWI)
    • Incoming/Outgoing Intercom with Auto-Answer and Barge In
      • Outgoing Intercom Calls
      • Incoming Intercom Calls
        • Microphone Mute
        • Auto-Answer/Play Warning Tone
        • Allow Barge In
      • Configuring Intercom Calls Settings
    • Key Mapping
      • Enabling/Disabling Redial, Xfer, and Conf Keys
      • Mapping Redial and Conf Keys as Speeddials
      • Using Redial Key for “Last Number Redial”
    • Ring Tones and Tone Sets
      • Ring Tones
        • Ring Tone Settings Table
      • Ring Tone Sets
      • Configuring Ring Tones and Tone Sets
    • Priority Alerting
      • How Priority Alerting Works
      • Ring Tone Patterns
      • Call Waiting Tones
      • Configuring Priority Alerting
    • Directed Call Pickup (BLF or XML Call Interception)
      • Directed Call Pickup Prefix (optional)
      • Enabling/Disabling Directed Call Pickup
      • Configuring BLF/BLF List for Directed Call Pickup
      • Configuring XML for Directed Call Pickup
    • Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys
      • Softkeys (55i, 57i, 57i CT)
      • State-Based Softkeys (55i, 57i, 57i CT only)
      • Configuration Example
      • Programmable Keys (53i, 55i)
      • Softkey/Programmable Key/Expansion Module Key Functions
        • Key Functions Table
        • Reference
      • Configuring Softkeys and Programmable Keys
      • 57i Cordless (CT) Feature Keys
        • Feature Key Programming Guidelines
      • Handset Feature Key Functions
        • Handset Key Functions Table
        • Reference
        • Configuring Handset Feature Keys
    • Speeddial Prefixes
    • Busy Lamp Field (BLF)
      • Example
      • BLF Setting (For use with Asterisk)
      • BLF\List Setting
        • Example
      • Asterisk BLF Configuration
      • BroadSoft BLF Configuration
        • Reference
      • Configuring BLFs
    • BLF Subscription Period
      • Configuring BLF Subscription Period
    • Automatic Call Distribution (ACD) (for Sylantro Servers)
      • ACD Auto-Available Timer
      • Configuring an Automatic Call Distribution (ACD) Key
      • Configuring an ACD Key Using the Aastra Web UI
      • Configuring the ACD Auto-Available Timer Using the Aastra Web UI
      • Using the ACD Feature on your IP Phone
      • Logging In To a Phone Queue (53i)
    • ACD Subscription Period
      • Configuring ACD Subscription Period
    • Directed Call Pickup/Group Call Pickup (for Sylantro Servers)
      • Configuring DCP/GCP Using the Configuration Files (for Sylantro Servers)
      • Use the following procedures to configure DCP/GCP using the configuration files.
      • Configuring Directed Call Pickup (DCP) Using the Aastra Web UI (for Sylantro Servers)
      • Configuring Group Call Pickup (GCP) Using the Aastra Web UI (for Sylantro Servers)
      • Using Directed Call Pickup/Group Call Pickup
    • Do Not Disturb (DND)
      • Configuring DND
      • Use the following procedures to configure DND on the IP phone.
    • Bridged Line Appearance (BLA) (55i, 57i, 57i CT only)
      • Configuring BLA
        • Global BLA
        • Per-Line BLA
      • Using a BLA Line on the IP Phone
    • BLA Support for Third Party Registration
    • Park/Pick Up Key
      • Park/Pickup Programmable Configuration (using a key)
        • Configuring Park/Pickup Key Using Configuration Files
        • Configuring a Park/Pickup Key Using Aastra Web UI
        • Park/Pickup Call Server Configuration Values
      • Using the Park Call/Pickup Parked Call Feature
    • Last Call Return (lcr) (For Sylantro Servers
      • How it works
      • Configuring Last Call Return
      • Use the following procedures to configure LCR on the IP phones.
    • Call Forwarding
      • Enabling/Disabling the Ability to Configure Call Forwarding
      • Use the following procedures to enable/disable Call Forwarding on the IP phones.
      • Configuration Method for Call Forwarding
      • Configuring Call Forwarding
    • Callers List
      • Enabling/Disabling Callers List
      • Use the following procedures to enable/disable the Callers List on the IP phones.
      • Using the Callers List
      • Downloading the Callers List
    • Customizable Callers List and Services Keys
      • Creating Customizable Callers List and Services Keys
      • Use the following procedure to create customized Callers List and Services keys on the IP Phone using the configuration files.
    • Missed Calls Indicator
      • Enabling/Disabling Missed Calls Indicator
      • Use the following procedures to enable/disable the Missed Calls Indicator on the IP phones.
      • Accessing and Clearing Missed Calls
    • Directory List
      • Directory List Capabilities
        • Reference
      • Administrator/User Functions for Directory List
      • Enabling/Disabling Directory List
      • Use the following procedures to enable/disable the Directory List on the IP phones.
      • Server to IP Phone Download
      • Server to IP Phone Download Behavior
      • Directory List Limitations
      • Using the Directory List
      • Downloading from the Server to the IP Phone
      • Downloading from the IP Phone to the Server
    • Voicemail (55i, 57i, and 57i CT only)
      • Configuring Voicemail (55i, 57i, and 57i CT only)
      • Using Voicemail (57i57i CT only)
    • XML Customized Services
      • Creating Customized XML Services on the IP Phones
        • Enabling/Disabling a Beep for Status Message Displays
        • Reference
        • Scroll Delay Option for Status Messages
        • Reference
        • XML Configuration Push from the Server
      • Configuring the Phone to use XML
      • XML Get Timeout
        • XML Push Requests
        • Example Configuration of XML application
      • Configuring for XML on the IP Phone
      • Using the XML Customized Service
      • XML Action URIs
        • How it works
      • Configuring XML Action URIs
      • XML Softkey URI
        • Example
      • Configuring XML Softkey URIs
    • Audio Transmit and Receive Gain Adjustments
      • Configuring Audio Transmit and Receive Gain Adjustments
    • Centralized Conferencing (for Sylantro and Broadsoft Servers)
      • Configuring Centralized Conferencing Using the Configuration Files
      • Configuring Centralized Conferencing Using the Aastra Web UI
    • Customizing the Display Columns on the 560M Expansion Module
      • Cuztomizing the 560M Expansion Module Column Display.
• Chapter 6 Configuring Advanced Operational Features
  • About this chapter
  • Advanced Operational Features
    • Description
    • MAC Address/Line Number in REGISTER Messages
      • Configuring the MAC address/Line Number in REGISTER Message
    • SIP Message Sequence for Blind Transfer
      • Configuring SIP Message Sequence for Blind Transfer
    • Update Caller ID During a Call
      • Configuring Update Caller ID During a Call
    • Boot Sequence Recovery Mode
      • Configuring Boot Sequence Recovery Mode
    • Auto-discovery Using mDNS
    • Single Call Restriction (57i CT only)
      • Configuring Single Call Restriction.
    • Missed Call Summary Subscription
      • Configuring Missed Call Summary Subscription using the Configuration Files
      • Configuring Missed Call Summary Subscription using the Aastra Web UI
    • Blacklist Duration (Broadsoft Servers)
      • Configuring Blacklist Duration Using the Configuration Files
      • Configuring a Server Blacklist Using the Aastra Web UI
    • Whitelist Proxy
      • Configuring Whitelist Proxy Using the Configuration Files
      • Configuring Whitelist Proxy Using the Aastra Web UI
    • Transport Layer Security (TLS)
      • SIP Asserted Identity (for Sylantro Servers)
      • Configuring TLS Using the Configuration Files
      • Configuring TLS Using the Aastra Web UI
    • Symmetric UDP Signaling
      • Configuring Symmetric UDP Signaling Using the Configuration Files
    • Removing UserAgent and Server SIP Headers
      • Configuring UserAgent/Server SIP Headers
    • Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers)
      • Billing Codes Implementation Notes
      • Mandatory versus Optional Billing Codes
      • Numbers Not Requiring Billing Codes
• Chapter 7 Encrypted Files on the IP Phone
  • About this chapter
  • Encrypted Files on the IP Phone
    • Configuration File Encryption Method
    • Procedure to Encrypt/Decrypt Configuration Files
      • Examples
• Chapter 8 Upgrading the Firmware
  • About this chapter
  • Upgrading the Firmware
    • Manual Firmware Update (TFTP only)
    • Manual Firmware and Configuration File Update
      • Restarting the Phone Using the IP Phone UI
      • Restarting the Phone Using the Aastra Web UI
    • Automatic Update (auto-resync)
      • Mode Time
      • Configuring Automatic Update
        • Reference
• Chapter 9 Troubleshooting
  • About this chapter
  • Troubleshooting
    • Log Settings
      • Reference
    • Module/Debug Level Settings
    • Support Information
    • Performing Troubleshooting Tasks
      • Reference
  • Troubleshooting Solutions
    • Description
    • Why does my phone display “Application missing”?
    • Why does my phone display the “No Service” message?
    • Why does my phone display "Bad Encrypted Config"?
    • Why is my phone not receiving the TFTP IP address from the DHCP Server?
    • How do I restart the IP phone?
    • How do I set the IP phone to factory default?
    • How do I erase the phone’s local configuration?
    • How to reset a user’s password?
    • How do I lock and unlock the phone?
• Appendix A Configuration Parameters
  • About this appendix
  • Setting Parameters in Configuration Files
    • Reference
  • Operational, Basic, and Advanced Parameters
    • Simplified IP Phone UI Options Menu
    • Network Settings
    • Password Settings
    • Emergency Dial Plan Settings
    • Aastra Web UI Settings
    • Configuration Server Settings
    • Network Address Translation (NAT) Settings
    • HTTPS Client and Server Settings
    • UPnP Settings
    • Virtual Local Area Network (VLAN) Settings
      • Global Parameters
      • LAN Port (Ethernet Port 0) Parameters
      • PC Port (Ethernet Port 1) Parameters
    • Type of Service (ToS)/DSCP Settings
    • Time Server Settings
    • Time and Date Settings
      • Time Zone Name/Time Zone Code Table
    • SIP Local Dial Plan Settings
    • SIP Basic, Global Settings
      • SIP Global Authentication Settings
      • SIP Global Network Settings.
    • SIP Basic, Per-Line Settings
      • SIP Per-Line Authentication Settings
      • SIP Per-Line Network Settings.
    • Centralized Conferencing Settings
      • Global Settings
      • Per-Line Settings
    • Advanced SIP Settings
    • Missed Call Summary Subscription Settings
      • Global Parameters
      • Per-Line Parameter
    • Transport Layer Security (TLS) Settings
    • RTP, Codec, DTMF Global Settings
      • Global Settings
      • Per-Line Settings
    • Autodial Settings
      • Global Settings
      • Per-Line Settings
    • Voicemail Settings
    • Directory Settings
    • Callers List Settings
    • Customize Callers List and Services Key
    • Call Forward Settings
    • Missed Calls Indicator Settings
    • XML Settings
    • Action URI Settings
    • Ring Tone and Tone Set Global Settings
    • Ring Tone Per-Line Settings
    • Incoming Call Interrupts Dialing Setting
    • Goodbye Key Cancels Incoming Call
    • Stuttered Dial Tone Setting
    • Call Waiting Settings
    • Message Waiting Indicator Settings
    • Priority Alert Settings
      • For Sylantro Server only
    • Language Settings
    • Language Pack Settings
      • Language Codes (from Standard ISO 639)
      • Country Codes (from Standard ISO 3166)
    • Suppress DTMF Playback Setting
    • Display DTMF Digits Setting
    • Intercom, Auto-Answer, and Barge In Settings
      • Outgoing Intercom Settings
      • Incoming Intercom Settings
    • Audio Transmit and Receive Gain Adjustment Settings
    • Directed Call Pickup (BLF or XML Call Interception) Settings
    • ACD Auto-Available Timer Settings
    • Park and Pickup Global Settings (57i/57i CT only)
    • Mapping Key Parameters
  • Softkey/Programmable Key/Feature Key/ Expansion Module Key Parameters
    • Softkey Settings for 55i, 57i, 57i CT
    • Programmable Key Settings for 53i and 55i
    • Top Softkey Settings for 57i and 57i CT
    • Handset Feature Key Settings for the 57i CT
    • Expansion Module Key Settings for 536M (for all model phones) and 560M (for 55i, 57i, 57i CT phones only)
    • Locking Softkeys and Programmable Keys
  • Customizing 560M Expansion Module Column Display
    • Expansion Module 1
    • Expansion Module 2
    • Expansion Module 3
  • Advanced Operational Parameters
    • Blind Transfer Setting
    • Update Caller ID Setting.
    • Boot Sequence Recovery Mode.
    • Single Call Restriction
    • Blacklist Duration
    • Whitelist Proxy
    • Symmetric UDP Signaling Setting
    • User-Agent Setting
  • Troubleshooting Parameters
    • Log Settings
• Appendix B Configuration Server Setup
  • About this appendix
  • Configuration Server Protocol Setup
    • TFTP Server Set-up
• Appendix C Configuring the IP Phone at the Asterisk IP PBX
  • About this appendix
  • IP Phone at the Asterisk IP PBX
• Appendix D Sample Configuration Files
  • About this appendix
  • Sample Configuration Files
    • 57i Sample Configuration File
    • 57i CT Sample Configuration File
    • 53i Sample Configuration File
• Appendix E Sample BLF Softkey Settings
  • About this appendix
  • Sample BLF Softkey Settings
    • Asterisk BLF
      • 57i and 57i CT Configuration Parameters for Asterisk BLF
      • 53i Configuration Parameters for Asterisk BLF
    • BroadSoft BroadWorks BLF
      • 57i and 57i CT Configuration Parameters for Broadsoft BroadWorks BLF
      • 53i Configuration Parameters for Broadsoft BroadWorks BLF
• Appendix F Sample Multiple Proxy Server Configuration
  • About this appendix
  • Multiple Proxy Server Configuration
• Appendix G Creating an XML Application
  • About this appendix
  • How to Create an XML Application
    • Overview
    • XML format
    • Support of Virtual Web Servers
    • Creating XML Objects
    • Creating Custom Softkeys
    • Text Menu Object (Menu Screens)
      • Implementation
      • Turning Off Automatic Numbering of Menu Items
      • Using Bullets in Menu Items
    • Text Screen Object (Text Screens)
      • Implementation
      • XML Support for Answer and Ignore Softkeys
      • Implementation (55i, 57i, 57i CT)
      • Implementation (53i)
      • Text Screen Format Object (for Text Screens)
        • AastraIPPhoneFormattedTextScreen Structure
    • UserInput Object (User Input Screens)
      • Implementation (IP Addresss)
      • Implementation (Number)
      • Implementation (String)
      • XML Softkey for Special Characters (User Input Screens for 55i, 57i, and 57i CT only)
      • Implementation
      • Time and Date Formats (User Input Screens)
      • Multiple Input Fields (User Input Screens)
        • Condensed Mode Screen
    • Directory Object (Directory List Screen) (57i only)
      • Implementation
    • Status Message Object (Idle Screen)
      • AastraIPPhoneStatus Structure
    • Execute Commands Object (for executing XML commands)
      • AastraIPPhoneExecute Object Structure
      • Using the Reset Command
      • Using the NoOp Command
      • Using the FastReboot Command
      • XML Softkey or Programmable Key LED Behavior Command
    • Dynamic Configuration Object (to push a configuration to the phone)
      • AastraIPPhoneConfiguration Object Structure
      • Dynamic Configuration Parameters
    • XML Image Objects (55i, 57i/57i CT only)
      • AastraIPPhoneImageScreen Object
      • AastraIPPhoneImageMenu
      • AastraIPPhoneTextMenu (Icon Menu)
        • Using the <IconList>
        • IP Phone Internal Icon Images
    • Attributes/Options to Use with XML Objects
      • Beep Attribute (configurable via XML objects, config files, or Aastra Web UI)
      • Scroll Delay Option (configurable via config files and Aastra Web UI only)
      • Timeout Attribute (configurable via XML objects only)
      • LockIn Attribute (configurable via XML objects only)
      • CancelAction Attribute (configurable via XML objects only)
    • HTTP Post
      • HTTP Refresh Header
      • HTTP Language Header
    • XML Schema File
      • XML Schema
• Limited Warranty
  • Exclusions
  • Warranty Repair Services
  • After Warranty Service
• Index