Inter-Tel CS-5400 - Manual (Page 171)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Inter-Tel Endpoint Displays
Page 153
displayed. If it is disabled, the programmed trunk group username will appear on the
display. In the default state, this flag is enabled.
•
Outside Party Call Information Has Priority: If the Expanded CO Call Information
flag is enabled (as described above), this flag determines what information is displayed
at the endpoint. If enabled, any call that is received on a trunk that provides outside call
information (for example, Caller ID or ANI), will be identified on the endpoint’s dis-
play with the call information. If disabled, the display will show the DID or DNIS
information for the call (if available). In the default state, this flag is enabled.
•
Display Outside Name: If this flag is enabled, the endpoint user can switch between
the outside party name and number when connected to a CO call with outside party
information. The endpoint user enters the Display Outside Party Name On/Off feature
code (379). In addition, the enhanced ring-in displays will provide the user with more
information such as both Caller ID name and number if available, or tell the user if a
Caller ID number is blocked or out-of-area. This is an endpoint flag that applies to
Inter-Tel endpoints only. In the default state, this flag is enabled.
The system provides the user with advanced displays for direct ring-in calls if the endpoint has
both of the following endpoint flags enabled: “Expanded CO Call Information on Displays”
and “Outside Party Call Information Has Priority.”
A typical direct ring in display would look like the following: “TRNK GRP 1 RINGING IN.”
However, with the enhanced displays, the system will attempt to display the name of the out-
side caller on line 1 and the number of the outside caller on line 2.
When a CO call rings into the system, the system uses the following criteria to determine the
name that will appear on the display endpoints. The criteria are listed from highest priority to
lowest priority.
Display Line 1
The following criteria are used to display the name on the top line of the ring-in display. This
assumes that all of the necessary endpoint flags are properly set and usernames are correctly
filled in or left blank (at the programmer’s discretion) for Call Routing Tables and Trunk
Group Names.
1. Outside Party Name provided by the Desktop Application, if available.
2. Outside Party Name provided by Caller ID, if enabled at the system-wide flag level.
3. Outside Party Name provided by System Speed Dial. If the collected number matches a
number in a Speed Dial bin, the system uses the name of the corresponding Speed Dial
bin.
4. Outside Party Number provided by the Desktop Application.
5. Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
6. Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.
7. Call Routing Table Name, if the name is not blank.
8. Trunk Group Name, if the name is not blank.
9. Default Trunk Group Name (TG XXXXX).
Display Line 2
The following criteria are used to display the number on the bottom line of the ring-in display.
This assumes that all of the necessary flags are properly set.
1. Outside Party Number provided by the Desktop Application, if available.
2. Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
3. Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.