Inter-Tel CS-5400 - Manual (Page 290)

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 272 EM Directories
the caller presses or a Directory menu button anyway, the prompts states that the selection
is invalid and the initial instructions are repeated.
Searches: With the voice mail directory, subscribers and non-subscribers can use speech rec-
ognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the
directory. Subscriber names are automatically added to the directory when the user’s mailbox
is initialized. ASR may not be able to locate names that are pronounced differently than they
are spelled. For these types of names, use the alternate search method of spelling the name
using the endpoint dialpad digits. Refer to Table on
page 273 .
A caller begins a directory search by selecting the directory option from the menu. The caller is
prompted to say or spell the last name of the mailbox user they would like to locate. When the
caller searches for a name, the directory locates all matches (first and last names) for the name.
For example, if the caller searches for the name John, the system locates all of the subscribers
in the system with the first or last name of John. The list of matches might include the names
John Smith, John Jones, John Nielson, David John, Robert John, etc.
When one to 10 matches are located, the caller can browse the list of returned names by select-
ing the Previous (say “Previous” or press
) and Next (say “Next” or press ) options. The
directory lists are circular. That is, when the end of the list is reached, the next name played
will be the first name in the directory. When the correct name is played the caller says “Yes” or
presses
to select it. If the caller is a subscriber using a display endpoint, the names match-
ing the search are displayed, and the caller can select a name by pressing the corresponding
menu button.
If the system locates more than 10 matches, the caller can either browse the list using the
options mentioned above, or filter the list by responding to the filtering questions generated by
the system. To narrow the search, the system prompts the caller to indicate whether the name is
the first or last name. After the caller has responded, the system returns a list of names that cor-
responds to the caller’s filter parameters. If the system cannot locate an exact match, it returns
the closest match found.
Additional Information: After the caller accepts a name from the directory, he or she has the
option of requesting additional information by saying “More” or by pressing
. When
requested, the system plays the mailbox number, extension number, and name (if they have not
been disallowed).
To perform a directory search:
1. Dial the voice mail number.
2. Say “Directory” or press .
3. Say the last name of the person you are searching for or press the appropriate dialpad
buttons to spell the name. Refer to Table on
page 273 .
If 10 or fewer matches are located, you can access and browse the list immediately
(see
step 4 ).
If the list contains more than 10 matches, you have the option to browse or filter the
list. (skip
step 4 , and see step 5 ).
4. If 10 or fewer matches are located, you have the following options:
•
Say “Yes” or press to accept the name that is played.
•
Say “Previous” or press to browse to the previous name in the list.
•
Say “More” or press to hear more information about the subscriber.
•
Say “Next” or press to browse to the next name in the list.
•
Say “New” or press to search for a new name.
•
Say “Cancel” or press to exit the directory.
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