Audio problems, Specifying audio direction, Using record-a-call for diagnostics – Inter-Tel CS-5400 User Manual
Page 271: Collecting audio diagnostics data
System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Audio Problems
Page 253
Audio Problems
When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a
characteristic of the audio problem. Users with 6-line display endpoints can either press the
menu button that corresponds to the displayed audio problem or enter the numeric codes for
the audio problem on their dialpads. Users with 2-line-display endpoints, or no-display end-
points, must enter the numeric codes on their dialpads because they do not have menu buttons.
A list of the 12 audio problems and the numbers associated with them is provided in the fol-
lowing table.
Although 12 predefined audio problems are available, only four can be programmed for the
system. The default numbers of the four selected audio problems may also be changed.
Specifying Audio Direction
After selecting the audio problem, the system prompts the user to choose the direction of the
audio problem. The following options are available:
•
ONLY I HEAR IT (users with a 2-line display, or a no-display, endpoint press
)
•
ONLY THE OUTSIDE (users with a 2-line display, or a no-display, endpoint press
)
•
WE BOTH HEAR IT (users with a 2-line display, or a no-display, endpoint press
)
Using Record-A-Call for Diagnostics
If the Record-A-Call feature has been programmed for the station, users can record the call
while using the Audio Diagnostics feature (see
Collecting Audio Diagnostics Data
If your Inter-Tel service technician instructs you to collect this diagnostics data, perform a
System History Freeze using the instructions in
Table 38.
Default Audio Diagnostics Audio Problem Numbers
AUDIO PROBLEM
NUMBER
AUDIO PROBLEM
NUMBER
Echo
01
Too Loud
07
Static
02
Distorted
08
One-Way Audio
03
Delayed Audio
09
No Audio
04
Clipping
10
Choppy Audio
05
Cross-Talk
11
Too Soft
06
Other
12
1
2
3
NOTE
The Record-A-Call feature cannot be used on certain calls such as Agent Help,
Station Monitor, Conferences, and Paging.