Statement of warranty, Warranty coverage, Repair or replacement – Proxim ORiNOCO AP-700 User Manual
Page 195: Limitations of warranty, Support procedures, E statement of warranty, Warranty coverage repair or replacement, Limitations of warranty support procedures
AP-700 User Guide
195
E
Statement of Warranty
Warranty Coverage
Proxim Corporation warrants that its Products are manufactured solely from new parts, conform substantially to specifications, and will be free
of defects in material and workmanship for a Warranty Period of 1 year from the date of purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers return-to-factory repair or
replacement, with a thirty (30) business-day turnaround from the date of receipt of the defective Product at a Proxim Corporation Repair
Center. When Proxim has reasonably determined that a returned Product is defective and is still under Warranty, Proxim shall, at its option,
either: (a) repair the defective Product; (b) replace the defective Product with a refurbished Product that is equivalent to the original; or (c)
where repair or replacement cannot be accomplished, refund the price paid for the defective Product. The Warranty Period for repaired or
replacement Products shall be ninety (90) days or the remainder of the original Warranty Period, whichever is longer. This constitutes Buyer’s
sole and exclusive remedy and Proxim’s sole and exclusive liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of Proxim during shipment
to or from Buyer, (ii) by the use of software other than that provided with or installed in the Product, (iii) by the use or operation of the Product
in an application or environment other than that intended or recommended by Proxim, (iv) by modifications, alterations, or repairs made to the
Product by any party other than Proxim or Proxim’s authorized repair partners, (v) by the Product being subjected to unusual physical or
electrical stress, or (vii) by failure of Buyer to comply with any of the return procedures specified in this Statement of Warranty.
Support Procedures
Buyer should return defective LAN Products
1
within the first 30 days to the merchant from which the Products were purchased. Buyer can
contact a Proxim Customer Service Center either by telephone or via web. Calls for support for Products that are near the end of their
warranty period should be made not longer than seven (7) days after expiration of warranty. Repair of Products that are out of warranty will be
subject to a repair fee. Contact information is shown below. Additional support information can be found at Proxim’s web site at
•
LAN Products
1
: Domestic calls: 866-674-6626 (24 hours per day, 7 days per week)
•
International calls: 408-542-5390
•
WAN Products
2
: Domestic calls: 800-674-6626 (8:00 A.M. – 5:00 P.M, M-F Pacific Time)
•
International calls: 408-542-5390
When contacting the Customer Service for support, Buyer should be prepared to provide the Product description and serial number and a
description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might be instructed to
download the update from Proxim’s web site or, if that’s not possible, the update will be sent to Buyer. In the event the Customer Service
Center instructs Buyer to return the Product to Proxim for repair or replacement, the Customer Service Center will provide Buyer a Return
Material Authorization (“RMA”) number and shipping instructions. Buyer must return the defective Product to Proxim, properly packaged to
prevent damage, shipping prepaid, with the RMA number prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than Product failure will not be accepted unless Buyer has purchased a Proxim
Service Contract or the call is made within the first thirty (30) days of the Product’s invoice date. Calls that are outside of the 30-day free
support time will be charged a fee of $25.00 (US Dollars) per Support Call.
If Proxim reasonably determines that a returned Product is not defective or is not covered by the terms of this Warranty, Buyer shall
be charged a service charge and return shipping charges.
1 LAN products include: ORiNOCO
2 WAN products include: Lynx, Tsunami, Tsunami MP, Tsunami Quickbridge